Claire Manktelow
Broadford,VIC
Summary
Dynamic and dedicated professional with experience as a Prison Officer at Corrections Victoria, skilled in emergency response and conflict resolution. Proven ability to maintain safety and security while effectively managing high-risk situations. Committed to fostering a positive environment and supporting mental health initiatives for inmates. First aid and CPR certified.
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Prison Officer
Corrections Victoria
08.2025 - Current
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of living areas to maintain security and cleanliness standards.
- Responded swiftly to incidents, applying de-escalation techniques to manage conflicts effectively.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions for reporting purposes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Observe movement control cameras to allow staff and allowed moves by inmates through security doors and eliminate contact between different classes of inmates.
- Engage in use of radio communications.
Senior Hairstylist
Summah & Co
05.2013 - 08.2025
- Monitored inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of living areas to maintain security and cleanliness standards.
- Responded swiftly to incidents, applying de-escalation techniques to manage conflicts effectively.
- Maintained accurate records of inmate behavior, incidents, and disciplinary actions for reporting purposes.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Interviewed inmates to obtain information and assess needs.
- Observe movement control cameras to allow staff and allowed moves by inmates through security doors and eliminate contact between different classes of inmates.
- Engage in use of radio communications.
Education
Certificate III of Correctional Practice - Adult Custodial
Corrections Victoria
Melbourne, VIC12.2025
Hair And Beauty Cert Level III - Hairdressing And Beauty Therapy
Amersham And Wycombe College
High Wycombe, Buckinghamshire, England1999
Skills
Emergency response
Conflict resolution skills
Mental health awareness
Safety and security enforcement
Self-defense tactics
Surveillance
Security procedures
CCTV monitoring
File and record maintenance
Occupational hazards and safety precautions
Regulation compliance
Radio
First aid and CPR certified
Certification
- First Aid and CPR
- Working with Children Check
Timeline
Prison Officer
Corrections Victoria
08.2025 - Current
Senior Hairstylist
Summah & Co
05.2013 - 08.2025
Certificate III of Correctional Practice - Adult Custodial
Corrections Victoria
Hair And Beauty Cert Level III - Hairdressing And Beauty Therapy
Amersham And Wycombe College