Jessica Edwards
Sunbury,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dutiful Correctional Officer with 1 year of experience supervising inmate interactions for safety and compliance. Brings moral code and crisis-management techniques to maintain productive environment for rehabilitation. Focuses on individual security within all interactions with inmates and staff. I believe as a Corrections Officer it has brang calm, confident presence to in-prison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRISON OFFICER
Melbourne Remand Centre
Melbourne, VIC
02.2023 - Current
- Provided surveillance of inmates in living and recreational areas to ensure safety and security.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded quickly to emergency situations such as fights or attempted escapes.
- Assessed the mental health of inmates through observation and communication with staff members.
- Created individualized plans for managing inmate behavior through positive reinforcement techniques.
- Provided support services such as meals, laundry, and mail delivery to inmates as needed.
- Trained new officers on proper procedures for handling a variety of scenarios.
- Collaborated with outside organizations such as courts or parole boards when necessary.
- Conducted searches for contraband items including drugs, weapons, and other prohibited materials.
- Maintained records of prisoner activities including incidents, disciplinary actions, grievances, and medical treatments.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Escorted visitors into the prison facility while ensuring that all safety protocols were followed.
RADIOLOGY SUPPORT OFFICER
IDXt
04.2022 - 11.2023
- Assisting radiologist in requesting imaging, speaking to technologist, hospital/ward or referring doctor
- Call doctor/referrers and make them aware of reports completed and urgent findings for their patients
- Assisting radiologist in making addendums for patient reports, therefore making changes and editing
- Contacting technologist/sonographs asking for Extra imaging of patients, resending images or deleting
- Monitoring Patient reports and notifying hospitals when there are urgent findings asap
- Protected patients by observing strict HIPAA guidelines
- Follow up patient concerns as per the radiologists.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
TRAFFIC CONTROL TECHNICIAN
Barleys Traffic / Total Underground Solutions
Melbourne, VIC
02.2022 - Current
- Directed vehicles around construction sites and flagged drivers through blocked roads
- Installed, adjusted, repaired, and programmed traffic signals, signs, and pavement markings.
- Evaluated existing designs for improvements such as adding additional lanes or changing lane configurations.
- Responded to emergency calls for repairs in order to restore functionality of malfunctioning traffic signals or other devices.
- Inspected and maintained traffic control devices to ensure safety of pedestrians and vehicles.
- Operated computerized equipment used for monitoring and controlling various aspects of a traffic control system.
- Operated pickups and flatbed trucks to set up and disassemble temporary traffic control schemes
- Managed setup and removal of temporary traffic control equipment and signs
- Monitored and coordinated traffic during power outages and emergencies.
MEDICAL RECEPTIONIST
Lake Imaging
Sunbury, Caroline Springs, Melton, Kyneton, VIC
01.2020 - 09.2022
- Checked patients in and out for appointments and collected co-payments
- Called patients to confirm scheduled appointments and obtain additional details
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Protected patients by observing strict HIPAA guidelines
- Trained new staff on office procedures, insurance processes and medical terminology.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
BAR WAITRESS
Ballcourt Hotel
Sunbury, VIC
10.2019 - 06.2021
- Completed opening and closing checklists to ensure smooth restaurant operations
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Monitored patron alcohol consumption to encourage safety
- Created rapport with new and returning patrons to foster guest satisfaction
- Recommended and served alcoholic beverages to patrons during high-volume shifts
- Maintained accurate cash handling practices while efficiently serving customers
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
WAITRESS
Macs Lounge Café
Sunbury, VIC
10.2016 - 12.2020
- Greeted customers, answered questions and recommended specials to increase profits
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Followed all safety and sanitation regulations when handling food or drinks.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Resolved customer concerns with friendly and knowledgeable service
- Developed strong and lasting resident relationships
- Completed opening and closing checklists to ensure smooth restaurant operations
- Trained new employees on restaurant procedures and plating techniques
- Monitored inventory to provide needed supplies to servers and bartenders.
CUSTOMER SERVICE ASSISTANT
McDonalds
Sunbury, VIC
01.2015 - 01.2016
- Entered orders and maintained customer records to facilitate processing and fulfillment
- Participated in training and other learning opportunities to expand knowledge of company and position
- Packed fast food products in approved containers, cups and bags
- Prepared quality products while maintaining portion control and presentation within service goal times
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Served food quickly for positive guest experiences
- Presented orders to guests within anticipated service times
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Gisborne Secondary College
Melbourne, VIC01.2019
High School - Scholarship for netball -
Maribyrnong Sports Academy
01.2017
Skills
- First aid and CPR certified
- Emergency Response
- Security Procedures
- Physical Fitness
- De-Escalation Techniques
- Records Management
- Cultural Sensitivity
- Critical Thinking
- Verbal and Written Communication
- Decision Making
- Behavioral disorders familiarity
- Relationship building and management
- Conflict and Complaint Resolution
Certification
- First aid + CPR
- NDIS screening check
- Cert 3 Correctional services
- Traffic Control Training - 2022
- RIIWHS205D - Control Traffic w/ stop-slow bat
- RIIWHS302D - Traffic Management
- RSA: Responsible Service of Alcohol
- White Card (Construction Induction Card)
- Certificate III - Fitness
- Certificate IV - Fitness (currently studying)
Timeline
PRISON OFFICER
Melbourne Remand Centre
02.2023 - Current
RADIOLOGY SUPPORT OFFICER
IDXt
04.2022 - 11.2023
TRAFFIC CONTROL TECHNICIAN
Barleys Traffic / Total Underground Solutions
02.2022 - Current
MEDICAL RECEPTIONIST
Lake Imaging
01.2020 - 09.2022
BAR WAITRESS
Ballcourt Hotel
10.2019 - 06.2021
WAITRESS
Macs Lounge Café
10.2016 - 12.2020
CUSTOMER SERVICE ASSISTANT
McDonalds
01.2015 - 01.2016
High School Diploma -
Gisborne Secondary College
High School - Scholarship for netball -
Maribyrnong Sports Academy
- First aid + CPR
- NDIS screening check
- Cert 3 Correctional services
- Traffic Control Training - 2022
- RIIWHS205D - Control Traffic w/ stop-slow bat
- RIIWHS302D - Traffic Management
- RSA: Responsible Service of Alcohol
- White Card (Construction Induction Card)
- Certificate III - Fitness
- Certificate IV - Fitness (currently studying)
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