Claire Plush
Gold Coast,QLD
Summary
An intrinsically motivated individual with a professional background in management, customer service, providing high quality support in a busy, fast-paced environment. Recognised for outstanding organisation, accuracy, and efficiency while promoting effective channels of communication across all levels within the organisation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Learn to Swim Instructor
Gold Coast City Council
Gold Coast, Qld
11.2022 - Current
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Observed participants during classes, watching for issues and incorrect techniques.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Coordinated and taught swimming lessons to children aged 6 months to Adults years.
Learn to Swim Instructor
Mudgeeraba Aquatics Centre
Gold Coast, QLD
05.2023 - 01.2024
- Demonstrated patience, enthusiasm and positive attitude towards learners of all ages and abilities.
- Conducted assessments on new students to determine skill level before assigning them into appropriate classes.
- Established good relationships with swimmers through positive communication strategies.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
Owner/Manager
#10
Glenelg, SA
01.2019 - 06.2020
- Trained teams on specific operations, applicable procedures and techniques for each job site.
- Allocating shift roster and resourcing staff
- Day to day management of the premises
- Implementing Health, Safety & Hygiene policies
- Led startup and creation of operational procedures and workflow planning.
- Inventory management
- Cash handling, Banking and Basic POS programming, Bookkeeping using Xero.
- Organising special events and company promotions.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables and cost.
Service Attendant
Sodexo Remote Sites FIFO
, SA/QLD
02.2016 - 01.2019
- On/Offshore
- Housekeeping, Utilities, Bar duties, Stock Control, Cash Handling
- Assisted maintaining cleanliness of facility by reducing waste and cleaning tasks.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Industrial Cleaning, Implementing a cleaning plan
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Maintained records documenting safety audits and accidents.
Barista/General Assistant
Cocolat
Henley, SA
01.2015 - 02.2016
- Serving tables, Cash handling, General cleaning, Barista and cleaning of the machine
- Stock rotation, Fresh food preparation
- Key holder for open and close
- Implemented company standards to deliver high-quality work with exceptional customer service.
- Monitored customer satisfaction by building relationships, soliciting feedback and responding to questions.
Waitress
Lolas Restaurant
Broadbeach, QLD
06.2014 - 01.2015
- Serving tables and Taking orders
- Opening and Closing
- Key holder, Cash handling and End of day POS
- Experienced barista
- General cleaning
- Food preparation
- Stock rotation
- Bar tending
- Greeted customers, answered questions and recommended specials to increase profits.
Sales Assistant
Morrison's Supermarket
Plympton, UK
01.2009 - 01.2013
- Cafe
- Opening and closing of the kitchen
- Preparing food for morning, lunch, and dinner
- Stock rotation
- Fresh Prep
- Preparing food for food court areas
- Organising pre-made lunch
- In-charge of opening and closing of the department
- Bakery
- Stock rotation of the daily bake
- General cleaning
- Closing of department
- Promoting season bake
- Helped customers find specific products, answered questions and offered product advice.
Catering Manager
O'Brien's Irish Coffee Shop
Plymouth, UK
08.2000 - 01.2009
- Allocating shift roster and resourcing staff
- Day to day management of the premises
- Implementing Health, Safety & Hygiene policies
- Experienced barista
- Inventory management
- Food preparation
- Stock ordering and rotation
- POS, Cash handling and Banking
- Organising special events and company promotions
Education
Certificate - Teacher of Babies And Toddlers
Swim Australia ASCTA
Australia09.2023
Certificate - Teacher (SAT)
Swim Australia ASCTA
Australia07.2022
Level 2 Diploma - Retail Skills
Key Sills
Plymouth UK09.2012
GCSE's -
John Kitto Community College
Plymouth UK08.2000
Certificate - Teacher of aquatics - Access and Inclusions (TAI)
Austswim
AustraliaSkills
- Proficient within a dynamic, fast paced working environment
- Open to change, adaptable in a new and varying circumstances
- Highly skilled with a high emotional intelligence, enabling quick effective relationship management and relationship building
- Strong ability to work autonomously, with a desire to stay busy and keep achieving targets
- Confident decision maker
- Ability to remain calm and productive under pressure, creating confidence in the team
- Takes initiative to begin or complete a task without needing prompting
- Provide regular and skillful communication to achieve an outcome
References
Angie Reed – 0402011350 Project Manager Cater Care former Sodexo Remote Sites
Karen Greenhalgh – 0431876232 Manager Bed,Bath and Table former Cocolat
Michelle O'Reilly - 0401127300 Manager Pimpama Sports Hub
Certification
- Responsible Service of Alcohol
- CPR & First Aid 02/26
- Blue Card (P)
- C Class Manual Drivers Licence
Timeline
Learn to Swim Instructor
Mudgeeraba Aquatics Centre
05.2023 - 01.2024
Learn to Swim Instructor
Gold Coast City Council
11.2022 - Current
Owner/Manager
#10
01.2019 - 06.2020
Service Attendant
Sodexo Remote Sites FIFO
02.2016 - 01.2019
Barista/General Assistant
Cocolat
01.2015 - 02.2016
Waitress
Lolas Restaurant
06.2014 - 01.2015
Sales Assistant
Morrison's Supermarket
01.2009 - 01.2013
Catering Manager
O'Brien's Irish Coffee Shop
08.2000 - 01.2009
Certificate - Teacher of Babies And Toddlers
Swim Australia ASCTA
Certificate - Teacher (SAT)
Swim Australia ASCTA
Level 2 Diploma - Retail Skills
Key Sills
GCSE's -
John Kitto Community College
Certificate - Teacher of aquatics - Access and Inclusions (TAI)
Austswim
- Responsible Service of Alcohol
- CPR & First Aid 02/26
- Blue Card (P)
- C Class Manual Drivers Licence
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