Claire Turner
Yungaburra,QLD
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Great communication skills that help with customer complaints or staff assistance.
Overview
4
4
years of professional experience
Work History
Duty Manager
Tolga Hotel
04.2022 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Bar Attendant
Gilligans Resort
12.2021 - 05.2022
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained neat, clean and professional appearance to meet business dress code policy.
Cattle Farm Worker
Saunders Contracting
01.2021 - 09.2021
- Managed feed and inventory of facility.
- Planned, directed, delegated and performed daily chores for farm.
- Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
- Performed inventory control and quality assurance of farm's products, supplies and materials and discarded or reordered products as necessary.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
Office Assistant
Scott Freight
05.2020 - 11.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Bartender
Albion Hotel
01.2020 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Assistant
Target
01.2019 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
RMLV Managers License - Management
Zealifi
Online 02.2020
High School Diploma -
Atherton State High School
Atherton, QLD11.2018
Certificate II in Health Services - Health Services
TAFE Queensland
Atherton, QLD11.2018
Skills
- Leadership
- Negotiation and Conflict Resolution
- Communication skills
- Problem solving
- Filing and banking
- Customer Communication
- New Employee Training
- Assembly Protocols
- Attention to Detail
- Administration and Reporting
Additional Information
I am currently taking a Real Estate Agent Cert IV
I have a high interest in Real Estate and would appreciate every opportunity to gain skills and knowledge in this occupation.
Timeline
Duty Manager
Tolga Hotel
04.2022 - Current
Bar Attendant
Gilligans Resort
12.2021 - 05.2022
Cattle Farm Worker
Saunders Contracting
01.2021 - 09.2021
Office Assistant
Scott Freight
05.2020 - 11.2020
Bartender
Albion Hotel
01.2020 - 05.2020
Sales Assistant
Target
01.2019 - 11.2019
RMLV Managers License - Management
Zealifi
High School Diploma -
Atherton State High School
Certificate II in Health Services - Health Services
TAFE Queensland
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