CLAIRE YATES
GOUGHS BAY,Australia
Summary
Professional with extensive experience in risk management and customer service within aquatic environments. Demonstrated ability in pool maintenance and operational management at Mansfield Swimming Pool and Benalla Aquatic Centre. Skilled in enforcing safety regulations and implementing effective safety protocols, ensuring patron security. Focused on providing outstanding customer service and creating a welcoming atmosphere for all visitors.
Overview
5
5
years of professional experience
Work History
Lifeguard/Duty Manager/Customer Service Officer
Benalla Aquatic Centre
11.2024 - Current
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Performed regular cleaning and maintenance of pool equipment.
- Enforced all safety regulations and posted rules for patrons.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Assisted with orientation sessions for new lifeguards in training.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Monitored swimmers to ensure safety in the pool area.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Prepared detailed incident reports following accidents or other incidents.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Managed daily operations of the Customer Service Department.
- Established trustful relationships with customers through effective communication skills.
- Educated customers on products and services offered by the company.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Processed payments from customers using point of sale systems.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
CLEANING SUPERVISOR (Seasonal)
Mt Buller Apartment Rentals
04.2024 - 10.2024
- Supervised and trained cleaning staff, ensuring adherence to high standards of performance.
- Assigned tasks to cleaners, optimizing workflow and efficiency across operations.
- Conducted regular assessments of equipment and supplies to meet operational needs.
- Provided on-site assistance to cleaners, facilitating task completion and quality control.
- Submitted detailed reports on personnel, equipment, and supply status to management.
- Ensured timely transportation of staff to and from work.
- Monitored task execution to guarantee effectiveness and efficiency in cleaning operations.
- Developed procedures for maintaining high standards of cleanliness in public spaces, such as restrooms, reception areas, and hallways.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
VENUE MANAGER (Seasonal)
Mansfield Swimming Pool
11.2023 - 03.2024
- Supervised up to eight junior lifeguards to enhance efficiency and diligence in pool operations.
- Conducted routine plant room inspections to ensure optimal equipment functionality.
- Performed back-washes and pool tests to maintain water quality standards.
- Managed chlorine dosing to uphold safe swimming conditions for patrons.
- Executed general lifeguard responsibilities, including proficient first aid and water rescue response.
- Created staff rosters and approved timesheets.
- Liaised with Area Management, Local Council, and schools to foster collaborative relationships.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Organized and maintained event calendar, including scheduling of staff and resources.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
CLEANING SUPERVISOR
Mt Buller Apartment Rentals
04.2023 - 10.2023
VENUE MANAGER
Mansfield Swimming Pool
11.2022 - 03.2023
RECEPTION/ HOUSEKEEPING
Alzburg Resort
04.2022 - 10.2022
DUTY MANAGER
Mansfield Swimming Pool
11.2021 - 03.2022
RETAIL ASSISTANT
Mansfield News agency
03.2021 - 08.2021
LIFEGUARD
Mansfield Swimming Pool
11.2020 - 03.2021
Education
HLTAID001 - Provide cardiopulmonary resuscitation
01.2020
HLTAID002 - Provide basic emergency life support
01.2020
HLTAID003 - Provide First Aid
01.2020
PUAEME001 - Provide emergency care
01.2020
PUAEME003 - Administer oxygen in an emergency
01.2020
SISCAQU002 - Water Rescues
Life Saving Victoria
01.2020
RHRCMN201A - Follow OH&S procedures and observe environmental work practices
01.2016
VCE -
Mansfield Secondary College
Mansfield01.2016
Skills
- Customer service excellence and public relations
- Strong client relations
- Team leadership and supervision
- Effective communication and organisational skills
- Attention to detail and time management
- Problem solving
- Risk management and water safety
- Pool maintenance and operational management
References
References available upon request.
Timeline
Lifeguard/Duty Manager/Customer Service Officer
Benalla Aquatic Centre
11.2024 - Current
CLEANING SUPERVISOR (Seasonal)
Mt Buller Apartment Rentals
04.2024 - 10.2024
VENUE MANAGER (Seasonal)
Mansfield Swimming Pool
11.2023 - 03.2024
CLEANING SUPERVISOR
Mt Buller Apartment Rentals
04.2023 - 10.2023
VENUE MANAGER
Mansfield Swimming Pool
11.2022 - 03.2023
RECEPTION/ HOUSEKEEPING
Alzburg Resort
04.2022 - 10.2022
DUTY MANAGER
Mansfield Swimming Pool
11.2021 - 03.2022
RETAIL ASSISTANT
Mansfield News agency
03.2021 - 08.2021
LIFEGUARD
Mansfield Swimming Pool
11.2020 - 03.2021
HLTAID001 - Provide cardiopulmonary resuscitation
HLTAID002 - Provide basic emergency life support
HLTAID003 - Provide First Aid
PUAEME001 - Provide emergency care
PUAEME003 - Administer oxygen in an emergency
SISCAQU002 - Water Rescues
Life Saving Victoria
RHRCMN201A - Follow OH&S procedures and observe environmental work practices
VCE -
Mansfield Secondary College
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