Claire Emily Butterworth
Ulverstone,TAS
Summary
Proven Pharmacy Assistant with a track record of enhancing customer satisfaction at Chemist Warehouse, adept in Medication Dispensing and resolving complaints with empathy. Boosted sales through expert advice and meticulous Drug Inventory Control. Demonstrates exceptional teamwork and communication skills, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
Western Australia
08.2024 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Supported community health, participating in local health fairs and pharmacy outreach programs.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
Customer Service Representative
the Candy Van
Tasmania
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Customer Service
Amusement Services
Tasmania
10.2023 - 01.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Customer Service Representative
Godfrey’s
Tasmania
10.2021 - 10.2023
Customer Service Sales Representative
Godfreys
Sydney, NSW
01.2022 - 08.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Ulverstone Secondary College Central
Ulverstone, TASSkills
- Medication Dispensing
- Supply Restocking
- Answering customer questions
- POS System Operation
- Patient Counseling
- Resolving Complaints
- Receiving incoming supplies
- Drug Inventory Control
- Computer savvy
- Pharmacology Expertise
- Drug Interaction Awareness
- Insurance Billing
Timeline
Pharmacy Assistant
Chemist Warehouse
08.2024 - Current
Customer Service
Amusement Services
10.2023 - 01.2024
Customer Service Representative
the Candy Van
01.2023 - 07.2024
Customer Service Sales Representative
Godfreys
01.2022 - 08.2023
Customer Service Representative
Godfrey’s
10.2021 - 10.2023
Ulverstone Secondary College Central