Clara Truong
Thornlie,WA
Summary
Dedicated FOH Supervisor with proven expertise in customer service, communication, and detail attention. Committed to enhancing guest experiences and ensuring operational efficiency in fast-paced environments. Currently studying a Chemist Assistant Course (S2 equivalent) and planning to complete Chemist Technician (S3 equivalent). Passionate about building a long-term career in community pharmacy.
Overview
10
10
years of professional experience
Work History
FOH Supervisor
1982 Food & Coffee
Subiaco, WA
08.2024 - Current
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Delivered high-level customer service, resolving customer complaints professionally to maintain satisfaction and loyalty.
- Supervised front-of-house operations to ensure smooth service flow.
- Managed inventory levels and coordinated supply orders for efficient service.
FOH Team Member
City Provision
Perth, WA
01.2016 - 07.2024
- Assisted customers with product inquiries.
- Demonstrated knowledge of the product in order to assist customers with their selections.
- Maintain stock levels and product display.
- Handling POS sales transactions and cash balancing accurately.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
Education
Chemist Assistant (in progress) - S2 Equivalent
Elevify.com
Online PlatformChemist Technician (Planning) - S3 Equivalent
Elevify.com
Online PlatformSkills
- Customer service excellence
- Outstanding communication skills
- Attention to detail
- Pos and cash handling
- Problem solving
- Team collaboration
- Inventory and stock management
- Adaptability in fast-paced environments
- Time management
- Flexible availability
References
References available upon request.
Timeline
FOH Supervisor
1982 Food & Coffee
08.2024 - Current
FOH Team Member
City Provision
01.2016 - 07.2024
Chemist Assistant (in progress) - S2 Equivalent
Elevify.com
Chemist Technician (Planning) - S3 Equivalent
Elevify.com