Clare Harvey

Team Leader of outbound call centre.

Generating new business leads to improve the customer base.

Implementation of strategies to outreach capacity and conversion rates.

Management of team performance to meet and exceed sales reports and KPI conversion rates.

Coordinating recruitment including screening, interviewing and onboarding new team members.

Managing administrative tasks such as scheduling; data entry; maintaining customer records.

Reception duties; Managing incoming calls; providing professional support to clients and reps.

Monitoring team performance metrics; preparation of reports; development of training program to improve sales and performance.

Fostering positive team environment.

Owner operator

• Specialising in Aged Care Facilities
• Housekeeping
• Gardening and Landscaping

Data Entry; Banking of takings; Following up overdue accounts; Stock control.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Parts pick up and delivery