Clare McCormack
Coolamon,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Cafe Allrounder
APCO Service Station
Wagga Wagga
05.2023 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Cafe Worker
Thorne St Cafe
Wagga Wagga
02.2018 - 06.2023
- Greeted customers upon arrival and provided assistance with menu selections.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Adhered to health and safety regulations when handling food items.
Mystery Shopper
Creative Activation
Wagga Wagga
03.2013 - 03.2016
- Conducted mystery shopping visits to retail stores, restaurants and other establishments.
- Observed customer service interactions, store layout and product displays.
- Recorded observations on provided questionnaires accurately and in a timely manner.
- Analyzed customer service performance of employees against established standards.
- Provided feedback to management teams regarding customer service issues observed during visits.
- Identified areas for improvement in customer service procedures within the stores visited.
Assessment Marker
Charles Sturt University
Wagga Wagga
03.2012 - 04.2012
- Checked student assessments for accuracy and completeness of information before marking.
- Assessed students' performance against course criteria and standards to ensure fairness in the grading process.
- Evaluated student responses, assignments and projects to determine final grades.
Disability Advocate
Disability Advocacy Network
Wagga Wagga
02.2010 - 03.2011
- Provided advocacy and support services to individuals with disabilities.
- Facilitated individualized service plans for clients in accordance with their specific needs.
- Conducted research on disability-related legislation, policies, and resources.
- Developed relationships with local organizations to promote awareness of disability rights.
- Assisted clients in navigating systems related to their disability such as Social Security, Medicaid.
Waitress and Bar Attendant
Shangri La Restaurant
Wagga Wagga
02.2010 - 02.2011
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
Education
Cert III in Hospitality -
CSU Wagga
Wagga Wagga, NSW03-2017
Bachelor of Arts - Television Production
CSU Wagga
Wagga Wagga, NSW03-2007
Post Graduate Diploma -
Community Health Promotion
Canberra, ACT03-2003
Bachelor of Arts -
Charles Sturt University
Wagga Wagga, NSW03-1999
High School Diploma -
Catholic High
Griffith, NSW11-1994
Skills
- Excellent Communication
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Calm Under Pressure
- Team building
- Good Telephone Etiquette
- Multitasking
Timeline
Cafe Allrounder
APCO Service Station
05.2023 - 09.2024
Cafe Worker
Thorne St Cafe
02.2018 - 06.2023
Mystery Shopper
Creative Activation
03.2013 - 03.2016
Assessment Marker
Charles Sturt University
03.2012 - 04.2012
Disability Advocate
Disability Advocacy Network
02.2010 - 03.2011
Waitress and Bar Attendant
Shangri La Restaurant
02.2010 - 02.2011
Cert III in Hospitality -
CSU Wagga
Bachelor of Arts - Television Production
CSU Wagga
Post Graduate Diploma -
Community Health Promotion
Bachelor of Arts -
Charles Sturt University
High School Diploma -
Catholic High
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