Matilda Boyd
Hervey Bay,Australia
Summary
Detail-oriented and team player with strong organizational skills. Adept at handling multiple projects simultaneously with a high degree of accuracy. Continuously seeks opportunities to learn and improve skills to excel as an employee. Known for being organized and dependable, successfully manages multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to the achievement of team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Allrounder
SALT CAFE
04.2021 - Current
- Responded to customer concerns efficiently, accurately and with detailed information
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
Education
HIGH SCHOOL DIPLOMA - Atar Attained
Xavier Catholic College
Hervey Bay11.2023
Skills
- Excellent and friendly Communication
- Problem Resolution
- Simple microsoft 365 knowledge
- Active listener
- Patience and Empathy
- Reliable and punctual
Certification
- Atar Attained
- Drivers License
- RSA
- Blue Card
References
Karen Holland, RSL Hervey Bay, 0403211690
Timeline
Cafe Allrounder
SALT CAFE
04.2021 - Current
HIGH SCHOOL DIPLOMA - Atar Attained
Xavier Catholic College
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