Clare Sutherland
Wynnum,QLD
Summary
Customer service-oriented individual who is successful at motivating and building positive team dynamics to accomplish goals. Dedicated to open, communicative culture where employees feel empowered to contribute to the school's success. Extensive experience in the food service industry, emphasizing food safety and quality.
Overview
28
28
years of professional experience
Work History
Diverse Learning Teacher Aide
Iona College
04.2024 - Current
- Developed strong relationships with students and colleagues fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through 1:1 or small group sessions and modified learning plans.
- Maintained accurate records of student's learning needs and behaviour, for diverse learning case managers. Including individual adjustments made and concerns.
Provence Canteen Supervisor
Iona College
03.2022 - 04.2024
- Supervised and coordinated staff to ensure compliance with established policies, procedures, and standards.
- Trained new employees on tuck-shop policies, procedures and work ethics.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the tuck-shop.
- Ensured that food safety protocols were followed at all times by all staff members.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Autonomously overseeing daily operation of new “Provence Centre” Tuck shop
Tuck-shop Assistant 2IC
Iona College
01.2016 - 03.2022
- Work as 2IC under Canteen Manager
- Assisted Canteen manager in all aspects of business operations as 2IC
- Autonomously overseeing daily operation of new second Tuck shop
- Barista coffee making
- Prepare cold/ hot meals for service
- Cash register operations
and end of day procedures - Work as a team member with other staff and volunteers
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labelling, and surface cleaning.
Uniform Convenor (Volunteer)
Wynnum Ladybugs Netball Club
01.2018 - Current
- Implemented a new online store and pos system to replace old paper system
- Managed the entire process of ordering, designing, and distributing team uniforms
- Organized and ran various fundraising events, including scheduling of volunteers
- Collaborated with vendors to negotiate contracts for the purchase of uniforms at competitive prices
- Assisted in designing new uniform styles that meet the need for more inclusive clothing on the netball courts
- Created and maintained detailed records of inventory, ordering, distribution, and returns.
Wine Purchasing Manager/ Food Service/ Bartender
The Fish House/ Shukers Bar
08.2002 - 10.2003
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Built strong relationships with suppliers, ensuring access to the latest vintages and exclusive products for the store.
- Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
- Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
Fine Dining Food Server
The Fish House in Stanley Park
01.2000 - 08.2002
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Bartender and Food Server
The Fish House/ Shuker's Bar
01.1997 - 01.2000
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - HOSPITALITY AND TOURISM MANAGEMENT
Ryerson Polytechnic University
Toronto, CanadaFood Safety Supervisor (Refresher Course)
Australian Institute of Accreditation
Brisbane2023
Food Safety Supervisor
Hospitality Institute of Australia
Brisbane2015
High School Diploma -
Francis Libermann Catholic High-school
TorontoSkills
- Policy Implementation
- Customer Service
- Food Preparation
- Kitchen Equipment Operation
- Employee Scheduling
- Allergy awareness
- Team motivation
- Attention to Detail
Hobbies
Hiking, crafting, exercise and food are my passions.
References
UPON REQUEST
Timeline
Diverse Learning Teacher Aide
Iona College
04.2024 - Current
Provence Canteen Supervisor
Iona College
03.2022 - 04.2024
Uniform Convenor (Volunteer)
Wynnum Ladybugs Netball Club
01.2018 - Current
Tuck-shop Assistant 2IC
Iona College
01.2016 - 03.2022
Wine Purchasing Manager/ Food Service/ Bartender
The Fish House/ Shukers Bar
08.2002 - 10.2003
Fine Dining Food Server
The Fish House in Stanley Park
01.2000 - 08.2002
Bartender and Food Server
The Fish House/ Shuker's Bar
01.1997 - 01.2000
No Degree - HOSPITALITY AND TOURISM MANAGEMENT
Ryerson Polytechnic University
Food Safety Supervisor (Refresher Course)
Australian Institute of Accreditation
Food Safety Supervisor
Hospitality Institute of Australia
High School Diploma -
Francis Libermann Catholic High-school
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