Clarissa Cabral
Melbourne,Australia
Summary
Efficient professional with several years of Customer Service and Administration. With 5 years of expertise in maintaining healthy customer relations, composing payment installments, administration and critical analysis of financial situations. Developed a thorough understanding of various financial contracts, statements and loan variations, Looking to broaden and leverage my work experience in the work industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Swim Instructor
Jump Swim School
Melbourne, VIC
10.2023 - Current
- Provided swimming instruction to individuals and groups of all ages.
- Organized lesson plans according to the individual needs of students.
- Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
- Instructed participants on water safety rules and regulations.
- Ensured that swimmers followed pool rules and regulations at all times.
- Assisted in developing aquatic programs for recreational swim classes and competitive teams.
- Maintained a clean, safe environment by monitoring the pool deck area before and after lessons.
Disability Support Worker
Total Care Disability
Melbourne, Victoria
02.2023 - Current
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Payment Assist Specialist
Red Energy
Melbourne , Vic
11.2021 - 02.2023
- Composing payment plans with customers to clear overdue and upcoming bills
- Assisting customers during their hardships, by creating Installment plans, applying for Government Grants on the customers behalf and other forms of financial assistance.
- Submit and review applications before forwarding to DFFH for approval as well as review high risk debts
- Communicate with internal and external stakeholders via email
Customer Specialist
Latitude Financial Services
Melbourne , Vic
11.2018 - 11.2021
- Composing payment plans, to ensure all loan variations are updated
- Coordinated hardship applications during COVID-19 and effectively communicated with financial advisors, in regards to the most beneficial plans for customers
- Organise work and employee incentives
- Have had experience in receiving both inbound and outbound calls
- Stick to KPIs which are reviewed on a monthly basis
Floral Assistant
Bountiful Courtyard
Melbourne , Vic
06.2017 - 01.2018
- Assisted in assortments of bouquets for various customer requests
- Contributed to maintenance of the facility, through heavy lifting of equipment
- Extensive knowledge of floristry, gift wrapping, gift box creations and decor
- Coordinated floral arrangements for large corporate/wedding/engagement/funeral events
- Oversaw stock of inventory and managed cash flow operations from $1000-$2000 a shift
Education
Bachelor of Nursing - Nursing
Victoria University
Melbourne, VICDiploma of Health Sciences - Health Sciences
La Trobe College
Melbourne, VIC03-2025
Teacher of Swimming And Water Safety - AUSTSWIM - Teacher of Swimming And Water Safety
AUSTSWIM
Melbourne01-2024
Secondary Education VCE
Kolbe Catholic College
Melbourne 10.2016
Skills
- Inbound and Outbound call experience
- Problem Solving
- Team Player
- Customer Date Confidentiality
- Google Applications
- Microsoft and Excel
- Gentrack Software
Certification
- Working With Children's Check
- First Aid
- CPR
References
- Available upon request
Timeline
Swim Instructor
Jump Swim School
10.2023 - Current
Disability Support Worker
Total Care Disability
02.2023 - Current
Payment Assist Specialist
Red Energy
11.2021 - 02.2023
Customer Specialist
Latitude Financial Services
11.2018 - 11.2021
Floral Assistant
Bountiful Courtyard
06.2017 - 01.2018
Diploma of Health Sciences - Health Sciences
La Trobe College
Teacher of Swimming And Water Safety - AUSTSWIM - Teacher of Swimming And Water Safety
AUSTSWIM
Secondary Education VCE
Kolbe Catholic College
Bachelor of Nursing - Nursing
Victoria University
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