Summary
Overview
Work History
Education
Skills
Certification
Hobbies
References
Timeline
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Maddison Bruggemann / Rothwell

Cairns,QLD

Summary

Dynamic and results-oriented professional with extensive experience as a Swim Instructor at Waterwise and a Customer Service Representative at Lenard's Chicken. Excelled in enhancing swimmer safety and abilities, alongside mastering customer relations and problem-solving. Demonstrated proficiency in child supervision and customer service, significantly improving client satisfaction and loyalty. Continuously sought to exceed expectations through a commitment to continuous learning and professional development.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Swim Instructor

Waterwise
10.2022 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Adapted teaching techniques to different learning styles.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Collaborated with swim team coaches to develop successful training plans.

Customer Service Representative

Lenard's Chicken
06.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Learned other teammates' work tasks to train as backup.

Education

High School Diploma -

Redlynch State College
Redlynch, QLD
11.2024

Skills

Patience and Empathy

Child Supervision

Creative Thinking

Water safety knowledge

Professionalism and Punctuality

Relationship Building

Customer Service

Continuous Learning Attitude

Customer Relations

Call center experience

Problem-solving abilities

Time Management

Certification

  • Professional Certificate in Hospitality ( Cert II )
  • Professional Certificate in First Aid and CPR
  • Professional Certificate in Fitness ( Cert III )
  • Professional Certificate in Sport and Recreation

Hobbies

My hobbies include:

- spending time with family and friends

- reading 

- working out 

- swimming 

- baking 

References

Tiffany Rowsell

Owner and Manger

Waterwise

1300 867 946


Kendell Mcginley

Manger of Lenard's Chicken

0477 830 721


Kerri Maruff

Cert II hospitality teacher at TAFE QLD

Kerri.maruff@tafeqld.edu.au

Timeline

Swim Instructor

Waterwise
10.2022 - Current

Customer Service Representative

Lenard's Chicken
06.2020 - Current

High School Diploma -

Redlynch State College

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Maddison Bruggemann / Rothwell