Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Vetdss Certificate III outdoor sports and recreation/ Coaching
Interests
Timeline
Generic

Gianluca Sozzi

Newtown,VIC

Summary

Dynamic and results-oriented professional with a proven track record at Kentucky Fried Chicken, excelling in customer service and leadership. Demonstrated ability to enhance team efficiency and foster a positive work environment through effective problem-solving and relationship building. Skilled in cash handling and maintaining high-quality standards, contributing significantly to operational success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Member

Kentucky Fried Chicken
07.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Education

High School

St Joseph College
Newtown, VIC
12-2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Cash handling
  • Following instructions
  • Collaboration and teamwork
  • Leadership qualities
  • Workplace safety
  • Money handling
  • Product knowledge
  • Relationship building

Accomplishments

Soccer has been a lifelong passion for me, starting at the age of five and shaping who I am today. Over the years, I’ve played both outdoor and indoor soccer, competing in community leagues, NPL leagues, and academies. This sport has taught me invaluable life skills such as teamwork, resilience, commitment, perseverance, and discipline. As a team captain and mentor, I’ve developed the ability to inspire and guide others, fostering a sense of unity and determination. Soccer has not only been a game I love but also a foundation for personal growth and character development.

Certification

  • Microsoft Certified, Dynamics 365 Fundamentals – Microsoft Corporation.

Vetdss Certificate III outdoor sports and recreation/ Coaching

While completing my Certificate III in Outdoor Sports and Recreation/Coaching, I was also an active player on my school’s soccer team. Balancing the course with my passion for soccer was both challenging and rewarding, especially as our team achieved significant success—winning two championship titles and reaching the semi-finals in a third tournament.

The course helped me apply what I was learning to my performance on the field. For example, I gained a deeper understanding of teamwork, effective communication, and the importance of preparation and strategy. These skills were vital during high-pressure matches, especially in our journey to the championships.

One of my proudest moments was during a title-deciding game when I stepped up to lead my teammates through a challenging period. The leadership and confidence I developed through the course played a big role in helping me contribute both on and off the field.

This experience taught me the value of perseverance, collaboration, and staying focused under pressure—lessons I will carry with me both in sports and in life.

Interests

  • High-Intensity Interval Training
  • Team Sports
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Passionate about balancing physical health with mental and emotional wellness

Timeline

Team Member

Kentucky Fried Chicken
07.2023 - Current

High School

St Joseph College
Gianluca Sozzi