Claudia Ahumada Pina
Bossley Park,NSW
Summary
Passionate and caring about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Claudio's Driving School - Heavy Vehicle & Buses
07.2008 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Responded to customer requests for services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Kitchen Hand/Customer Service
Inspire Church
03.2021 - 02.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Provided support during large events or functions through efficient task delegation among kitchen staff members.
- Maintained proper food storage procedures to preserve ingredient freshness while minimizing risks of contamination or spoilage.
- Followed food safety practices and sanitation guidelines.
Education
Certificate IV - Hospitality
TAFE NSW
Wetherill Park, NSW06.2023
Certificate IV Commercial Cookery - Commercial Cookery
TAFE NSW
Wetherill Park, NSW12.2022
Certificate III Commercial Cookery - Commercial Cookery
TAFE NSW
Wetherill Park, NSW04.2022
Certificate III in Hospitality SIT30616 - Hospitality
TAFE NSW
Wetherill Park, NSW12.2020
Responsible Service of Alcohol And Gambling - Hospitality
Competency Card
NSW12.2020
Skills
- Product Knowledge
- Customer Focus
- Multitasking
- Decision Making
- Computer Literacy
- Problem Solving
- Active Listening
- Attention to Detail
- Telephone Etiquette
- Complaint Resolution
Timeline
Kitchen Hand/Customer Service
Inspire Church
03.2021 - 02.2022
Customer Service Officer
Claudio's Driving School - Heavy Vehicle & Buses
07.2008 - 12.2023
Certificate IV - Hospitality
TAFE NSW
Certificate IV Commercial Cookery - Commercial Cookery
TAFE NSW
Certificate III Commercial Cookery - Commercial Cookery
TAFE NSW
Certificate III in Hospitality SIT30616 - Hospitality
TAFE NSW
Responsible Service of Alcohol And Gambling - Hospitality
Competency Card
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