Claudia D'Emanuele

Currently work in a position in the drive-thru and cafe which requires me to take orders, cashier, make cafe orders and present people with their food, all the time in less than 120 seconds

• Working in the crew coach position, the expectations are that the crew is taught and mentored, teaching them the systems and jobs in the restaurant
• The role of a crew coach is to be a role model, set a good example, and guide the crew to become the best versions of themselves. In the role, it is an expectation to coach new crew members, be there to answer any questions, make sure the crew is working efficiently, report back to managers about potential harm in the store, and work closely with managers

some skills requirements I've attained

• Gained experience in customer service, problem-solving and cash handling
• Operated equipment safely according to manufacturer's instructions for proper usage
• Developed interpersonal skills through interacting with customers and colleagues
• Delivered exceptional customer service by promptly responding to customer requests
• Demonstrated ability to multi-task effectively in a fast-paced environment
• Maintained cleanliness of the store by sweeping floors, dusting shelves and emptying trash bins
• Uphold company standards by following established policies and procedures
• Established clear expectations for each crew member's role, increasing accountability and reducing misunderstandings.
• Fostered a positive work environment, enhancing crew morale and job satisfaction.

• Greeted customers and answered questions regarding products and promotions
• Learned to use various point-of-sale systems for checkouts and returns
• Promoted sales by setting up displays and organizing and arranging merchandise
• Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
• Completed daily store opening and closing tasks
• Carried out cleaning duties throughout the store when necessary
• Gained experience in merchandising and stocking shelves for retail products
• Demonstrated ability to work both independently and as part of a team in a fast-paced environment
• Resolved customer complaints quickly with empathy and understanding
• Arrived on time for shifts and adhered to company dress code guidelines
• Communicated effectively with customers, supervisors, and team members

• In this job, I worked as an assistant coach where I assisted the teacher helping her out with students and demonstrating skills
• Using my knowledge and applying it and giving corrections to the students
• Analyzed strengths and weaknesses of to students and provided strategies and tips to help improve their skills
• Coordinated the scheduling of practices and performance
• Directed physical conditioning programs to help athletes achieve maximum performance
• Encouraged teamwork among students by promoting cooperation and good communication skills making a safe and positive environment
• Analyzed students during class and provided feedback to students on their individual performances
• Collaborated with other coaches and staff to ensure the success of the team
• Provided guidance to athletes regarding nutrition, health, injury prevention, and physical conditioning
• Motivated players to achieve their maximum potential