Claudia Gumina
Munster
Summary
Proactive and results-driven professional with extensive experience at Dnata Airport Services and Io e Te Pizzeria e Ristorante.
To seek and maintain a full-time position that offers professional challengers utilizing interpersonal skills. Excelling in customer satisfaction and team collaborate.
Trained with great knowledge of the Airport Service Connect system.
Demonstrating leadership skills, effective communication, excellent time management and problem-solving skills. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Adapts easy to a new work roles and challenges
Overview
5
5
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Dnata Airport Operations
12.2022 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Aerobridge trained 50 -54
- Airlines trained Emirates, Singapore, South African
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Escorted handicapped passengers from terminal to aircraft.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Waitress
Io E Te Pizzeria E Ristorante
02.2019 - 12.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Ensuring all items are stocked for service.
- Uphold high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Seton Catholic College
Samson, WA11.2022
Skills
- Attention to detail
- Team Player
- Multitasking
- Technical skills
- Leadership skills
- Effective communication
- Problem Solving
Certification
Certificate III
Business Administration and Management
Responsible of Alcohol
Who am I
Having been born and raised in a family of restaurant owners, I love nothing more than seeing people smile and being able to be part of that, provides me with so much satisfaction.
My attention to detail is not only in the form of work performance, but also the detail to providing the best experience to all our customers.
I am a very focused, determined and driven individual who strives to succeed in all aspect of work and personal life.
References
Anita Tunjic Principal A1 Legal
anita@a1legal.com.au
Timeline
Passenger Service Agent
Dnata Airport Operations
12.2022 - Current
Waitress
Io E Te Pizzeria E Ristorante
02.2019 - 12.2023
High School Diploma -
Seton Catholic College
Certificate III
Business Administration and Management
Responsible of Alcohol
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