Experienced Sales and Claims Professional with a strong background in optimizing operations, improving customer satisfaction, and driving sales growth. Proven success in claims administration, sales management, and digital marketing as a business owner of Lara & Lawson, where I monitor and optimize advertising campaigns to boost engagement and conversions. Known for developing efficient workflows, building customer loyalty, and leading teams to achieve operational excellence. Ready to leverage a diverse skill set to contribute to new professional challenges.
Hi, I’m
Claudia Linares
Southport,QLD
Summary
Overview
7
years of professional experience
1
Certification
Work History
Lara & Lawson - Business Owner/Operator
Digital Marketer
04.2024 - 10.2024
Job overview
- Monitored and optimized advertising campaigns using Instagram, Facebook
- Managed pay-per-click campaigns, increasing click-through rates and conversions.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Created content strategies for digital media.
ARC Projects
Claims Administration Processor
10.2022 - 04.2024
Job overview
- Improved interdepartmental communication by establishing clear channels for information sharing between claims administrators, adjusters, and legal teams.
- Collaborated with cross-functional teams to develop best practices for claims administration, leading to improved efficiency and reduced errors.
- Managed high volumes of complex commercial claims, demonstrating exceptional attention to detail and organizational skills.
- Promoted a positive work environment within the team by consistently offering support when needed while maintaining a professional demeanour.
- Provided excellent customer service by responding promptly to inquiries from policyholders, providers, and colleagues regarding claim status or issues encountered during processing steps.
MWC Group
Sales Consultant Coordinator
07.2017 - 09.2022
Job overview
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Conducted regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
- Worked closely with other departments within the organization to develop cross-functional initiatives that promoted overall business growth.
- Assisted call-in customers with questions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
Benowa High SchoolBenowa, QLD
High School Diploma
11-2002
University Overview
- 5 years in French Emersion Program 1997 - 2002
- Certificate: TESOL English Teacher Certification 2013
- Development Studies: Landmark Forum Education - Advanced Neuro Linguistic Programming 2015
- Online Course: Digital Marketing, April 2024 to Present
Skills
- Customer Service
- Relationship Building
- Client Relations
- Effective Communication
- Sales Training & Team Development
- Workflow & Data Management
- Claims Processing
- Multitasking
- Detail-Oriented
- Administrative Expertise
- Self-Motivated
- Independent & Collaborative Worker
Certification
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Languages
French
Professional Working
Interests
- Enjoy participating in variety of fitness classes to support overall physical and mental well-being
- Learning to surf
- Bush walks
Timeline
Digital Marketer
Lara & Lawson - Business Owner/Operator
04.2024 - 10.2024
Claims Administration Processor
ARC Projects
10.2022 - 04.2024
Sales Consultant Coordinator
MWC Group
07.2017 - 09.2022
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Benowa High School
High School Diploma
Similar Profiles
Lillian PhillipsLillian Phillips
New Construction/Residential Cleaning at Business Owner/operatorNew Construction/Residential Cleaning at Business Owner/operator
Jason BredaJason Breda
Welder at Locos welding and fabricating - owner operatorWelder at Locos welding and fabricating - owner operator
David WilcoxDavid Wilcox
Truck Driving Industry at Company Driver, Owner/OperatorTruck Driving Industry at Company Driver, Owner/Operator