Experienced Sales and Claims Professional with a strong background in optimizing operations, improving customer satisfaction, and driving sales growth. Proven success in claims administration, sales management, and digital marketing as a business owner of Lara & Lawson, where I monitor and optimize advertising campaigns to boost engagement and conversions. Known for developing efficient workflows, building customer loyalty, and leading teams to achieve operational excellence. Ready to leverage a diverse skill set to contribute to new professional challenges.
Hi, I’m
Claudia Linares
Southport,QLD
Summary
Overview
7
years of professional experience
1
Certification
Work History
Lara & Lawson - Business Owner/OperatorGold Coast
Digital Marketer
04.2024 - 10.2024
Job overview
- Monitored and optimized advertising campaigns using Instagram, Facebook
- Managed pay-per-click campaigns, increasing click-through rates and conversions.
- Developed and executed A/B testing strategies to optimize campaign performance.
- Created content strategies for digital media.
ARC ProjectsGold Coast, QLD
Claims Administration Processor
10.2022 - 04.2024
Job overview
- Improved interdepartmental communication by establishing clear channels for information sharing between claims administrators, adjusters, and legal teams.
- Collaborated with cross-functional teams to develop best practices for claims administration, leading to improved efficiency and reduced errors.
- Managed high volumes of complex commercial claims, demonstrating exceptional attention to detail and organizational skills.
- Promoted a positive work environment within the team by consistently offering support when needed while maintaining a professional demeanour.
- Provided excellent customer service by responding promptly to inquiries from policyholders, providers, and colleagues regarding claim status or issues encountered during processing steps.
MWC GroupGold Coast, QLD
Sales Consultant Coordinator
07.2017 - 09.2022
Job overview
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Conducted regular team meetings to discuss goals, objectives, and best practices for maximizing sales success.
- Worked closely with other departments within the organization to develop cross-functional initiatives that promoted overall business growth.
- Assisted call-in customers with questions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
Benowa High SchoolBenowa, QLD
High School Diploma
11-2002
University Overview
- 5 years in French Emersion Program 1997 - 2002
- Certificate: TESOL English Teacher Certification 2013
- Development Studies: Landmark Forum Education - Advanced Neuro Linguistic Programming 2015
- Online Course: Digital Marketing, April 2024 to Present
Skills
- Customer Service
- Relationship Building
- Client Relations
- Effective Communication
- Sales Training & Team Development
- Workflow & Data Management
- Claims Processing
- Multitasking
- Detail-Oriented
- Administrative Expertise
- Self-Motivated
- Independent & Collaborative Worker
Certification
- Teaching English to Speakers of Other Languages (TESOL) Certificate - TESOL International Association.
Languages
French
Professional Working
Interests
- Enjoy participating in variety of fitness classes to support overall physical and mental well-being
- Learning to surf
- Bush walks
Timeline
Digital Marketer
Lara & Lawson - Business Owner/Operator
04.2024 - 10.2024
Claims Administration Processor
ARC Projects
10.2022 - 04.2024
Sales Consultant Coordinator
MWC Group
07.2017 - 09.2022
Benowa High School
High School Diploma