Claudia Patsalas
Reservoir,VIC
Summary
Motivated and reliable student seeking a casual or part time position . I bring a positive attitude , strong communication skills and the ability to work well in a team environment. I am passionate and enthusiastic customer service professional and enjoy engaging with people , while continuing to build my skills & experience in the workforce expertise in customer consultation and product recommendations. Proven ability to resolve complaints effectively and maintain high levels of customer loyalty, contributing to a positive team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Billini Shoes
Preston, VIC
09.2023 - Current
- Assisted customers with product inquiries and order processing, ensuring a positive shopping experience.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed returns and exchanges accurately, adhering to company policies and procedures.
- Maintained knowledge of current promotions and product features to provide informed recommendations.
Soccer Coach / Referee ( Juniors )
Kelior Soccer Club
Keilor, VIC
06.2024 - 09.2025
- Developed training programs to enhance player skills and teamwork.
- Analyzed game performance to identify areas for improvement.
- Mentored junior coaches in effective coaching strategies and techniques.
- Organized team practices, ensuring efficient use of time and resources.
- Coached & Supported Junior players in developing skills & Confidence
- Communicated effectively with children , parents and team members
Education
St Monica College
Epping, VIC12-2025
High School Diploma -
Santa Maria College
Northcote, VIC02-2020
Skills
- Cash handling
- Complaint & resolution handling
- Customer consultation
- Well organised & efficient
- Customer focus
- Payment & Refund processing
- Responsible and reliable
- Customer service
- Teamwork and collaboration
- Friendly and approachable personability
- Excellent communication
- Teamwork and collaboration
- Product recommendations
- Coaching and leadership experience
Accomplishments
Sport Captain ( House Caption Role )
Demonstrated exceptional leadership by supporting students and activities . Encouraged teamwork and participation across the school and community
The National Football Academy ( NFA)
Ongoing involvement in soccer development and training
Timeline
Soccer Coach / Referee ( Juniors )
Kelior Soccer Club
06.2024 - 09.2025
Customer Service Assistant
Billini Shoes
09.2023 - Current
St Monica College
High School Diploma -
Santa Maria College