CLAUDIA-ROSE MULES
Marian
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Care Consultant
Blackwoods
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Developed customized solutions for clients, resulting in higher satisfaction rates and repeat business.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Exceeded performance targets consistently while maintaining exceptional levels of customer service quality.
Branch Coordinator
Waco Kwikform
07.2022 - 03.2023
- Coordinated rosters and scaffold teams.
- Completed Workflow duties.
- Performed duties in office environment during operating hours.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Coordinated and assigned service call requests.
- Ran errands and performed miscellaneous duties.
- Performed data entry, filing, copying and faxing.
- Resolved delivery, quality and other issues or forwarded to proper personnel.
- Complied with regulatory guidelines and requirements.
- Completed Payroll through SumTotal.
- Use of Microsoft applications.
- Use of Pronto.
JR Administrator
Waco Kwikform
06.2021 - 07.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Apprentice Jockey
Racing Queensland
03.2020 - 06.2021
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Monitored competitor activities to assess strategies and gain advantages in future matches.
- Followed instructions from coaches to execute consistent and effective results.
- Applied discipline and sense of responsibility toward all team and personal activities.
Track/Stable Hand
Racing Queensland
12.2016 - 03.2020
- Monitored animal behaviour and completed examinations to identify illnesses, injuries, or potential diseases.
- Prepped horses for travel.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Maintained safety when using equipment and tools by following established precautions.
Education
Sharp 5 Training - First Aid And CPR
2020
Certificate III - Trackwork Rider
Racing Queensland
Mackay, QLD2020
Certificate II in Business - undefined
Pioneer State High School
2018
Certificate II in Workplace Practices - undefined
Pioneer State High School
2018
undefined
SeniorPioneer State High School
2018
Skills
- Accounts Payable
- Office Supplies and Inventory
- Multitasking Abilities
- Project Documentation
- Organize Training and Development
- Proficiency in MS Office
- Attention to Detail
- Verbal Communication
- Employee Timesheet Processing
- Call center experience
- Organization
- Custom order management
- Customer Service
Timeline
Customer Care Consultant
Blackwoods
07.2023 - Current
Branch Coordinator
Waco Kwikform
07.2022 - 03.2023
JR Administrator
Waco Kwikform
06.2021 - 07.2022
Apprentice Jockey
Racing Queensland
03.2020 - 06.2021
Track/Stable Hand
Racing Queensland
12.2016 - 03.2020
Sharp 5 Training - First Aid And CPR
Certificate III - Trackwork Rider
Racing Queensland
Certificate II in Business - undefined
Pioneer State High School
Certificate II in Workplace Practices - undefined
Pioneer State High School
undefined
SeniorPioneer State High School
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