Sophie Chivell
Perth,WA
Summary
Hardworking and punctual asset who works in fast-paced, physically-demanding jobs while standing and moving for long hours. Diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Adept at stocking and arranging merchandise in high-volume establishments. Positive and outgoing professional with team-player mentality. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick at mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Customer Care Officer
Blackwoods
Canningvale , WA
2023.12 - Current
- Provided customer service support to clients, ensuring their inquiries were answered promptly and professionally.
- Resolved customer complaints in a timely manner, mitigating potential damage to company reputation.
- Managed escalated calls from customers who required additional assistance with resolving complex problems.
- Created comprehensive training materials for new customer care representatives to help onboard them quickly and efficiently.
- Made weekly reports for my Team Leaders for all of the accounts we managed. This included a report of how my team was preforming, task that we could improve on, all of the problems that the system picked up and the next steps for the week.
- Booked meetings with the company's we managed regarding how we could improve our services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
ACE Courier
Lowki Transfers
Midland , WA
2023.10 - 2023.11
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Logged key information regarding each trip, including mileage, fuel and hours on road.
- Maintaining confidential information regarding the goods that were being transported.
Store Person
Blackwoods
Canning Vale , WA
2022.09 - 2023.06
- Was soley responsible for managing, packing and dispatching all orders for a large mining company over various sites including : Byrnecut, Sandvik and Jetcrete
- Followed Work Order sheets to pack correct stock and prepare pallets.
- Unloaded trucks, opened boxes and checked merchandise for damage or quantity problems.
- Trained and mentored associates to teach daily tasks and procedures.
- Liaised with various couriers to arrange and ensure on time pick up and delivery.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Used pallet jacks to move items to and from warehouse locations.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Housekeeper
Comfort Inn Esperance
Esperance , WA
2021.10 - 2022.09
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed tiles, rugs and carpeted areas in all rooms of the hotel.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Restocked room supplies such as facial tissues for personal touch with every job.
Night Shift Filler
Woolworths Group
Esperance , WA
2021.01 - 2021.08
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved merchandise using pallet jacks and hand trucks.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
High School Diploma -
Esperance Senior High School
Esperance, WA09.2020
Certificate II - Business
Esperance Senior High School
Esperance, WA09.2020
Drivers Licence C Class
LF Forklift Licence
TLILIC0003 Licence Issued 06/07/2023
Skills
- Eager to Learn
- Active Listening
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Self Sufficient
- First Aid Certified
- Stocking and Replenishing
- Heavy Lifting
- Packing Shipments
Additional Information
Chanel: Account Manager - Blackwoods
Phone Number: 0429 377 634
Email: me19701210@gmail.com
Deb: Comfort Inn House Keeping Supervisor
0488 930 133
MEDICAL CONDITIONS
I would be happy to explain this more with you in the next steps of the interviewing process.
- Autism
- ADHD
- Endometriosis
Please feel free to ask me more about this as it does effect my health and such my ability to work.
This however doesn't effect my work ethic and my drive to achieve more.
Timeline
Senior Customer Care Officer
Blackwoods
2023.12 - Current
ACE Courier
Lowki Transfers
2023.10 - 2023.11
Store Person
Blackwoods
2022.09 - 2023.06
Housekeeper
Comfort Inn Esperance
2021.10 - 2022.09
Night Shift Filler
Woolworths Group
2021.01 - 2021.08
High School Diploma -
Esperance Senior High School
Certificate II - Business
Esperance Senior High School
Drivers Licence C Class
LF Forklift Licence
TLILIC0003 Licence Issued 06/07/2023
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