Clayton Donovan
Summary
Health professional with proven track record in patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient communication and team collaboration, ensuring high standards of care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Aboriginal Health Worker - Transition to Practice
Western NSW Local Health District
10.2024 - Current
- Collaborated with the multidisciplinary team to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
- Advocated for vulnerable patients within the healthcare system, working diligently to ensure equal access to essential services and supports.
- Established rapport with patients, fostering trust and open communication to support their overall wellbeing.
- Enhanced the quality of patient care through effective communication and collaboration with multidisciplinary healthcare teams.
- Supported families navigating complex healthcare systems by providing guidance on available resources and assistance programs.
- Improved patient outcomes by providing comprehensive health education and promoting preventive care measures.
Aboriginal Health Worker, Chronic Care
Sydney Local Health District
04.2024 - 10.2024
- Evaluated the effectiveness of health programs by monitoring key performance indicators and adjusting strategies as needed for optimal results.
- Partnered with healthcare teams to address care plan management, development and implementation.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
- Established rapport with patients, fostering trust and open communication to support their overall wellbeing.
- Supported families navigating complex healthcare systems by providing guidance on available resources and assistance programs.
- Contributed to reducing hospital readmission rates by developing and implementing individualised discharge plans for patients with chronic conditions.
Aboriginal Health Worker
South Eastern Sydney Local Health District
10.2023 - 04.2024
- Collaborated with the multidisciplinary team to ensure appropriate treatment plans were developed and executed, resulting in better patient adherence to prescribed therapies.
- Participated in multidisciplinary case conferences to develop comprehensive care plans that addressed the diverse needs of each patient.
- Advocated for vulnerable patients within the healthcare system, working diligently to ensure equal access to essential services and supports.
- Participated in ongoing professional development opportunities, staying current on best practices in healthcare delivery.
- Assisted in coordinating community outreach programs to promote public health awareness and disease prevention.
- Provided timely, accurate charting of patient information for improved continuity of care between providers.
- Contributed to reducing hospital readmission rates by developing and implementing individualised discharge plans for patients with chronic conditions.
- Conducted thorough assessments of patients'' physical, emotional, and social needs to create targeted interventions that addressed their unique challenges.
Aboriginal Hospital Liaison Officer
South Eastern Sydney Local Health District
06.2023 - 04.2024
- Developed and maintained comprehensive patient databases to track care milestones and ensure continuity throughout the healthcare journey.
- Advocated on behalf of patients' needs and preferences regarding treatment options, ensuring that all parties were informed of potential benefits and risks.
- Evaluated patient needs upon admission to prioritise coordination efforts effectively while balancing workload management considerations among multiple cases simultaneously.
- Facilitated successful transitions from acute care settings to rehabilitation facilities by effectively collaborating with external providers and advocating for appropriate levels of support based on individual patient requirements.
- Streamlined the referral process, working closely with the multidisciplinary team to identify appropriate services and facilities for patient transfers.
- Helped clients set appointments, discussed plans and followed up to check on concerns.
Shift Manager/Assistant Department Manager
McDonald's Australia
05.2022 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviours through coaching and recognition.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
Crew Trainer
McDonald's Australia
11.2018 - 07.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Crew Member
McDonald's Australia
10.2017 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
Certificate IV - ATSI Primary Health Care (Practice)
TAFE NSW
NSW04-2026
Certificate III - Retail
McDonald's Australia RTO
Thornleigh, NSW09-2021
Skills
- Health education
- Patient care
- Healthcare software proficiency
- Care planning
- Clinical documentation
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Certification
- First Aid Certificate - Issues 2025
Timeline
Aboriginal Health Worker - Transition to Practice
Western NSW Local Health District
10.2024 - Current
Aboriginal Health Worker, Chronic Care
Sydney Local Health District
04.2024 - 10.2024
Aboriginal Health Worker
South Eastern Sydney Local Health District
10.2023 - 04.2024
Aboriginal Hospital Liaison Officer
South Eastern Sydney Local Health District
06.2023 - 04.2024
Shift Manager/Assistant Department Manager
McDonald's Australia
05.2022 - 06.2023
Crew Trainer
McDonald's Australia
11.2018 - 07.2022
Crew Member
McDonald's Australia
10.2017 - 11.2018
Certificate IV - ATSI Primary Health Care (Practice)
TAFE NSW
Certificate III - Retail
McDonald's Australia RTO
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