Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clayton Peatey

Mackay,QLD

Summary

Driven professional with extensive experience in customer service and safety management, notably at Big W and Gowake Cable Park. Excelled in enhancing customer satisfaction and safety protocols, leveraging strong communication skills and POS system proficiency. Demonstrated ability to exceed expectations and improve sales strategies, ensuring operational excellence and positive customer engagement. i am now looking to start my career as an electrician

Overview

8
8
years of professional experience

Work History

Customer Service /Store Assistant

Big W
01.2020 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Operated POS system to process payments and provide receipts.
  • Worked with loss prevention in monitoring shopper behavior.
  • Stocked merchandise, clearly labeling items, and arranging according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Lifeguard

Gowake Cable Park
01.2016 - 01.2020
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming lake.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maximised customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared lake areas of debris and hazardous objects to increase safety.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Scanned main areas to monitor for any safety risks.
  • Conducted patrols to identify and help those in need of immediate care and assistance.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.
  • Assisted in organizing and implementing recreational activities and programs.
  • Helped students adjust to lake and unfamiliar surroundings, resulting in better results during individual and group lessons.

Education

High School Diploma -

Mackay North State High School
Mackay North, QLD
11.2023

Certificate III - Sampling And Measurement

ABC Training And Consulting
Mackay
07.2023

Queensland Boat Licence -

Licence
Queensland
06.2023

Manual Queensland Drivers Licence -

Licence
Queensland
02.2021

Skills

  • Loss Prevention Goals Monitoring
  • Customer Assistance
  • Team Collaboration
  • Managing Cash Register
  • Rewards Programs
  • Sales Strategies
  • Organizational Policies
  • Customer Inquiries
  • Team Goals
  • Drawer Balancing
  • Inventory Management
  • Refund Management
  • Merchandise Receiving and Handling
  • Item Ticketing and Pricing
  • Adaptable and Flexible
  • Returns and Exchanges
  • Flexible Hours
  • POS Inventory System Operation
  • Bagging Items
  • Professional Relationships
  • Security Practices
  • Safety and Cleanliness Standards
  • Delivery Arrangements
  • Store Policies and Procedures
  • Exceeding Customer Expectations
  • Customer Order Fulfillment

References

Christina Langford 

Former Gowake Cable Park Owner

Phone 0400309550 


Cassie Bradford

Manager Big W

Contact: cbradford1@bigw.com


Frances Hutchinson 

Electrical fitter Mechanic 

Phone 0417464429 

Timeline

Customer Service /Store Assistant

Big W
01.2020 - Current

Lifeguard

Gowake Cable Park
01.2016 - 01.2020

High School Diploma -

Mackay North State High School

Certificate III - Sampling And Measurement

ABC Training And Consulting

Queensland Boat Licence -

Licence

Manual Queensland Drivers Licence -

Licence

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Clayton Peatey