- Travel- spent 7 months overseas 2023-2024
- Cooking
- Art
- Socialising
- Music
Cleo Thorley
Perth,WA
Summary
Reliable and customer focused hospitality worker with a positive attitude and strong communication skills. Comfortable working in fast paced cafe environments, supporting team operations and delivering high quality service.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
Nexus Airlines
04.2024 - Current
- Assisted in safety briefings and emergency procedures, promoting awareness among passengers.
- Delivered exceptional customer service during flights, ensuring passenger satisfaction and comfort.
- Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
- Responded promptly to passenger inquiries, resolving issues efficiently to enhance travel experience.
Barista/Assistant Manager
Piper Lane Cafe
04.2022 - 08.2023
- Brewed and served a variety of specialty coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of workstations to ensure optimal service efficiency.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels, restocking supplies as needed to prevent shortages during peak hours.
Sales Person
Forty Winks
01.2022 - 04.2022
- Engaged customers by providing tailored product recommendations and enhancing shopping experience.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Maintained store visual merchandising standards to enhance product visibility and appeal.
Waitress/Bar Staff Member
Piper Lane Cafe
08.2021 - 12.2021
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently during peak hours, ensuring timely order delivery.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cleaner
East Pilbara Cleaning Services
05.2021 - 07.2021
- Conducted thorough cleaning of assigned areas, ensuring high standards of hygiene and cleanliness.
- Operated specialized cleaning equipment, enhancing efficiency in daily tasks and workflow.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Waitress
Cafe Fleur
08.2016 - 03.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery in fast-paced environment.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to resolve order discrepancies efficiently.
Front of House Server
Zambrero
08.2019 - 02.2021
- Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
- Handled cash transactions accurately, maintaining financial integrity throughout shifts.
- Developed menu knowledge to provide informed recommendations and enhance guest experiences.
- Prepared menu items correctly and with care to ensure customer satisfaction.
Cashier/Kitchen Hand
Taste Budds Catering
05.2019 - 08.2019
- Managed cash register, ensuring accurate cash handling and balancing at end of shifts.
- Collaborated with team members to maintain cleanliness and organization of work area.
- Welcomed customers and helped determine their needs.
Education
Western Australian Certificate of Education -
Geraldton Senior High School
Geraldton, WA11-2019
Skills
- Customer assistance
- Reliability and punctuality
- Team player
- Attention to detail
Interests
Timeline
Cabin Crew Member
Nexus Airlines
04.2024 - Current
Barista/Assistant Manager
Piper Lane Cafe
04.2022 - 08.2023
Sales Person
Forty Winks
01.2022 - 04.2022
Waitress/Bar Staff Member
Piper Lane Cafe
08.2021 - 12.2021
Cleaner
East Pilbara Cleaning Services
05.2021 - 07.2021
Front of House Server
Zambrero
08.2019 - 02.2021
Cashier/Kitchen Hand
Taste Budds Catering
05.2019 - 08.2019
Waitress
Cafe Fleur
08.2016 - 03.2021
Western Australian Certificate of Education -
Geraldton Senior High School