Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Norgrove

Gold Coast

Summary

Experienced customer service representative with 6+ years of experience, working to provide exceptional customer service every time. Highly passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.

Overview

8
8
years of professional experience

Work History

Fast Food Employee

Subway
06.2019 - Current
  • Stock control, processing stock and managing deliveries
  • Work efficiently under pressure in fast paced, high stress situations
  • Face to face customer interaction
  • Control of store when opening on my own
  • Counting of money, banking and organising till (plus eftpos)

2IC Manager

GlamaCo Hair And Beauty
06.2022 - 02.2023
  • Managing 4-5 people per shift
  • Work swiftly alongside store manager and brand manager
  • Delegate jobs to staff
  • Managing rosters
  • Providing advice on product selection to customers
  • Counting in tills and completing banking duties
  • Stock control including scanning in and completing credit forms
  • Appropriately handle customer complaints and following store policy
  • Grant refunds and exchanges where necessary
  • Contacting suppliers via phone call

Seasonal Lifeguard

Wet N Wild Waterpark
09.2021 - 02.2022
  • Monitored safety of guests in and around swimming pool
  • Responded to emergency situations in a timely, efficient manner
  • Educated patrons on safety protocols and enforced safety rules
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly
  • Attending weekly in-service training sessions
  • Safely operating rides and machinery

Retail Sales Assistant

Dreamworld
07.2021 - 12.2021
  • Signing in and out keys for the store
  • Managing float in and float out of tills
  • Working under pressure during peak sales periods
  • Restocking items
  • Assisting customers with sales

Sales Associate

Harbour Seafoods
07.2015 - 05.2019
  • Cash control
  • Managing large orders
  • Counting of stock and match to sales
  • Store cleaning

Education

Diploma of Beauty Therapy And Salon Management -

The French Beauty Academy
Gold Coast, QLD
04.2024

Certificate III - Animal Studies

TAFE Queensland
Ashmore, QLD
11.2021

Skills

Leadership

Communication

Conflict resolution

Work ethic

Time management

Customer care

Timeline

2IC Manager

GlamaCo Hair And Beauty
06.2022 - 02.2023

Seasonal Lifeguard

Wet N Wild Waterpark
09.2021 - 02.2022

Retail Sales Assistant

Dreamworld
07.2021 - 12.2021

Fast Food Employee

Subway
06.2019 - Current

Sales Associate

Harbour Seafoods
07.2015 - 05.2019

Diploma of Beauty Therapy And Salon Management -

The French Beauty Academy

Certificate III - Animal Studies

TAFE Queensland

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Chelsea Norgrove