- Graphic Design
- Avid Reader
- Blogging/Vlogging
Coby-Ane Winter
KEIRAVILLE,NSW
Summary
Dynamic professional with proven expertise in customer service and social media digital marketing, honed at Village Grocer - UOW Pulse and UOW K-Pop Society. Excelled in enhancing customer satisfaction and leveraging Adobe Suite to boost online engagement. Demonstrates exceptional time management and team collaboration, driving significant improvements in store performance and event success.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Village Grocer - UOW Pulse
11.2023 - 08.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Volunteer
UOW K-Pop Society
03.2023 - 11.2023
- Assisted with special events and programs.
- Assisted in the management of the clubs social media accounts
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to other club executives and members.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelors in Communications And Media - Digital And Social Media
University of Wollongong
Wollongong, NSW11-2024
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Team collaboration aptitude
- Social media content design
- Social media scheduling
- Social media video
- Social media digital marketing
- Adobe Suite - Photoshop, InDesign, Illustrator
- Canva
Interests
Timeline
Retail Assistant
Village Grocer - UOW Pulse
11.2023 - 08.2024
Volunteer
UOW K-Pop Society
03.2023 - 11.2023
Bachelors in Communications And Media - Digital And Social Media
University of Wollongong
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