Coby Aylmore

I began my time at Virgin Australia as Cabin Crew in 2014 before being promoted to Cabin Supervisor in 2017

• Reduced safety incidents and mitigated hazards through effective briefings, reporting and procedural knowledge
• Established strong teamwork among crew members through effective communication and collaboration.
• Maintained accountability for safety, service and grooming requirements among crew members.
• Handled escalated guest complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
• Collaborated with ground services to assist guests with special needs or requests, demonstrating empathy and understanding while adhering to safety procedures
• Created memorable experiences for guests that exceeded their expectations.
• Collaborated with flight crew for daily normal operations and during non normal safety and medical events
• Documented daily cabin crew performance and training reports, safety and medical reports, catering and service reports
• Conducted regular performance reviews for cabin crew, identifying areas of improvement and providing constructive feedback
• Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
• Streamlined pre-flight preparations to ensure timely departures and arrivals.
• Served as a liaison between cabin crew members and upper management, maintaining open lines of communication regarding issues affecting flight operations.
• Ensured compliance with airline policies and CASA regulations, maintaining a safe environment for all passengers and crew members.
• Completed annual emergency procedure, aviation medicine, leadership, dangerous goods, security, human factors and service examinations with exceptionally high results
• Assisted the HR department and management teams with cabin crew recruitment
• Followed turn around cleaning procedures to prepare for arrival of guests and maintain on time performance

• Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Boosted student performance by providing individualized support and targeted feedback.
• Initiated new learning methods, eliminating instructional gaps and improving comprehension.
• Promoted classroom safety, collaboration, and best practices.
• Tested and evaluated students on materials presented in workshops and classes.
• Participated in professional development opportunities to stay current on industry related safety matters and enhance teaching effectiveness.
• Increased student motivation by developing engaging lesson plans that catered to various learning styles.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Increased student participation via engaging facilitations and relevant case studies
• Enhanced classroom collaboration through the implementation of group assignments and team-building activities.
• Fostered positive learning environment, encouraging students to express their ideas and questions freely.
• Implemented feedback system for students, leading to more personalized and effective instruction.
• Cultivated a culture of critical thinking and inquiry, preparing cabin crew for on-line problem-solving to deal with non normal safety events using procedural knowledge and experience

• Managed challenging situations calmly and professionally, such as handling guest complaints or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies and CASA regulations, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for guests and employees.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Played a key role in achieving safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Cleaned aircraft cabin, galleys and lavatories.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Led safety demonstrations and briefings before each flight, educating passengers on proper use of equipment and emergency exits.
• Assisted passengers with special needs, providing personalized care and support throughout the flight.
• Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
• Served beverages and food items from service carts and provided information about in-flight offerings to passengers.
• Maintained grooming standards throughout shift