Summary
Overview
Work History
Education
Skills
Personal Qualities
Employment Related Skills
Special Achievements And Awards
Personal Information
References
Hobbies and Interests
Timeline
Generic

Coby Martin

Sippy Downs,QLD

Summary

I am an ambItIous young adult, currently pursuIng an apprentIceship within the automotive and vehicular sector, with a passion for anything with an engine and a harmony. Possess hands-on experience gained through my undertaken courses and life experience being around certain family members who of which have worked in similar industries, where I developed skills in diagnosing, repairing, and maintaining engines and machinery. Proficient in fitments, dis-assembly, cleaning, re-assembly, fabrication of materials, usage of tools, welding, understanding plans and schematics, Strong problem-solving abilities and a commitment to safety standards. I am highly Excited about the opportunity to apply my theoretical knowledge in a practical setting and contribute to the success of my employer through hard work and dedication to excellence.

Overview

2
2
years of professional experience

Work History

Service Team Member

Supercheap Auto
08.2023 - Current
  • Practiced and instructed on how to properly undertake certain product fitments on customers vehicles
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Reduced call wait times by efficiently managing high call volumes during peak hours.
  • Increased sales by offering relevant product recommendations based on customers'' needs and preferences.

Service Team Member

Officeworks
05.2022 - 04.2024
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
  • Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Assisted in training new team members, ensuring adherence to company standards and policies.
  • Supported fellow team members during high-volume periods by effectively multitasking between various roles when needed.
  • Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
  • Executed cash transactions accurately, maintaining proper cash handling procedures to minimize discrepancies at the end of shifts.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.

Education

No Degree -

St John's College
Nambour, QLD
11.2024

Skills

  • Strong Work Ethic
  • Patience and composure
  • Service recovery
  • Customer Service
  • Email Communication
  • Innovation and Creativity
  • Teamwork and Collaboration
  • Flexible Schedule
  • Telephone Etiquette
  • POS Systems
  • Product Knowledge
  • Customer Relations

Personal Qualities

I have a great work ethic towards my tasks I am asked to do and do the absolute best of my ability to succeed in whatever job i am entrusted. I always take pride in how I look, so I am always presentable and ready for work. I am exemplary when it comes to maintaining my areas and zones levels of cleanliness, as to ensure that tasks are undertaken safely and swiftly. both of my current jobs have heavily relied on my personal ability to manage and work with customers to satisfy any issues or dilemmas they may come across with products or services. i am able to work well with others within a team to undertake and complete the tasks at hand as, "many hands makes light work" and in the business world this allows for more to be done in much shorter periods of time.

Employment Related Skills

> I can speak clearly and accurately and know when to listen to others. 

> I am able to read and write clearly using correct spelling and grammar. 

> the way I present myself is clean and tidy, as I believe people can more clearly understand the person you are by the way you dress, 

> I have the ability to work as part of a team 

> Developed leadership skills with the ability to supervise, instruct and manage others, 

> Ability to find creative solutions to solve problems - Excellent analysis and evaluation skills - Ability to make decisions

Special Achievements And Awards

  • Community involvement award
  • Extended learning award
  • year 11 engineering skills top of subject award
  • certificate ii automotive vocational skills

Personal Information

Date of Birth: 11/17/06 (17 years old)

gender: male


References

  • Sam Costa (certificate II automotive vocational skills instructor)

     samc@ceagroup.com.au 

     0408 078 272 

  • Cameron Foreman (store manager at officeworks warana)

      cforeman@officeworks.com.au 

     0419 793 227


Hobbies and Interests

  • all types of physical activity and muscle training
  • pulling apart and reassembling parts and components from automotive and electronic systems so that i may better understand how it operates and how i can go abouts fixing or improving this
  • reading fictional novels
  • actively engage in immersive digital experiences, navigating intricate virtual worlds and mastering strategic challenges within the realm of interactive entertainment (i play video games)
  • engaging and growing connections with individuals around me wether they be friends, coworkers, family and strangers

Timeline

Service Team Member

Supercheap Auto
08.2023 - Current

Service Team Member

Officeworks
05.2022 - 04.2024

No Degree -

St John's College

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Coby Martin