Work History
Skills
Additional Information
Education
Timeline
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COCO HUANG

COCO HUANG

Melboune,VIC

Work History

Customer Service Representative

Sushi Hub Holding Pty Ltd
Cheltenham, VIC
Mar.2023 - Apr.2024
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Social Media Manager

Freelance
Melbourne , VIC
Sep.2019 - Apr.2024
  • Collaborated with cross-functional teams on integrated marketing initiatives, resulting in increased online presence.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Enhanced video quality by applying color correction, grading, and special effects techniques.
  • Enhanced brand identity by designing visually appealing marketing materials and graphics.
  • Enhanced travel experience for clients by researching and recommending unique destinations and activities.

Packing, Shipping, and Receiving Assembler

Threadheads Graphic T-Shirts & Apparel
Melbourne , VIC
Oct.2023 - Jan.2024
  • Enhanced packing efficiency by implementing new packing techniques and procedures.
  • Enhanced packing efficiency by optimizing workflow and properly organizing materials.
  • Increased customer satisfaction by consistently producing high-quality T-shirt prints and ensuring timely deliveries.
  • Reduced shipment errors by conducting thorough inspections of outgoing packages.
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.

Logistics Coordinator

T.V.L. Business Group, Taipei
Taipei, Taiwan
Aug.2022 - Mar.2023
  • Managed import and export logistics operations, including ocean and air freight.
  • Ensured timely and cost-effective delivery of goods to clients.
  • Enhanced shipment efficiency by coordinating airfreight activities and managing shipping documentation.
  • Enhanced operational efficiency by streamlining ocean export procedures and documentation processes.

International Sales Coordinator

DEPO Auto Parts Industrial Co., LTD.
Taipei, Taiwan
Apr.2020 - Feb.2021
  • Boosted international sales by implementing effective marketing strategies and identifying potential clients.
  • Coordinated sales activities for increased revenue and market share in international markets.
  • Expanded international sales by cultivating strong relationships with key clients and distributors.
  • Increased market share through the development of innovative sales strategies tailored to specific regional markets.

Skills

  • Bilingual proficiency in Mandarin Chinese and English
  • Logistics and supply chain management
  • Customer service
  • Social media management
  • Video editing
  • Creative design (Art, fashion, makeup, nails)
  • Marketing strategy
  • Adept in various social media platforms and office technology programs Committed to utilizing my skills to further the mission of a company

Additional Information

Volunteer Experience

  • Social Event Planning Volunteer

Taiwan Impact Entrepreneurs - TIE

https://www.facebook.com/Taiwanimpact/

  • Volunteer for Guided Mountain Hiking and Walking for the Visually Impaired

Mountain Guiding and Hiking with Tandem Cycling Volunteer Activity

https://www.facebook.com/groups/241676979281805/

  • Activity Leadership Volunteer

Easy Abundance Academy

After-work Self-learning: Participation in Self-growth Groups

Easy Abundance Academy

https://www.instagram.com/choujamie168/

https://www.youtube.com/@easyrich

https://www.facebook.com/easyrichacademy/

Education

BBA - Department of Information Management

National Taipei University of Business
Accounting, Economics, And Computer Architecture
Sep.2009 - Jun.2013

Timeline

Packing, Shipping, and Receiving Assembler

Threadheads Graphic T-Shirts & Apparel
Oct.2023 - Jan.2024

Customer Service Representative

Sushi Hub Holding Pty Ltd
Mar.2023 - Apr.2024

Logistics Coordinator

T.V.L. Business Group, Taipei
Aug.2022 - Mar.2023

International Sales Coordinator

DEPO Auto Parts Industrial Co., LTD.
Apr.2020 - Feb.2021

Social Media Manager

Freelance
Sep.2019 - Apr.2024

BBA - Department of Information Management

National Taipei University of Business
Sep.2009 - Jun.2013

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