Cocone CLAYTON
Glen Huntly
Summary
Dynamic and motivated professional with a proven ability to thrive in customer service-oriented roles, leveraging strong interpersonal skills, adaptability, and a dedicated work ethic. With experience working in Japan and Hong Kong I bring a global perspective and the ability to communicate effectively with diverse stakeholders across various cultural and professional backgrounds. My engaging personality, proactive mindset, and commitment to excellence make me well-suited to delivering exceptional results in any customer-focused environment
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Uniqlo Tokyo
11.2024 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Social Media Marketing Assistant
Sushi Shin by Miyakawa and Zuicho the Peninsula
11.2023 - 03.2024
- Conducted competitor analysis to identify opportunities for growth within the market landscape.
- Monitored online conversations, addressing customer inquiries and concerns promptly and professionally.
- Increased audience engagement with well-timed and targeted social media campaigns.
- Boosted brand awareness by creating and managing engaging social media content.
- Initiated creative brainstorm sessions with team members, fostering innovative ideas for new marketing initiatives.
Wait Staff Member
Kappo Zuicho
04.2023 - 09.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Education
Bachelor of Arts - Media Comunications
Monash University
Melbourne, Victoria11-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Order Accuracy
- Relationship building
- Fluent Bilingualism
- Store opening and closing
- Reliability and punctuality
- Merchandise display
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Retail Sales Associate
Uniqlo Tokyo
11.2024 - 02.2025
Social Media Marketing Assistant
Sushi Shin by Miyakawa and Zuicho the Peninsula
11.2023 - 03.2024
Wait Staff Member
Kappo Zuicho
04.2023 - 09.2023
Bachelor of Arts - Media Comunications
Monash University
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