Cody Faulkner
Torquay,VIC
Summary
Calm, reliable and people-focused professional with strong experience managing difficult conversations, resolving complaints, and working accurately under pressure. Proven ability to communicate clearly in person and in writing, assess information, follow legislation and procedures, and manage competing priorities. Seeking to build a long-term career within the Australian Public Service in a role focused on fairness, accountability and public trust.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
Traffic Controller
GO TRAFFIC
Geelong, VIC
06.2025 - Current
- Managed traffic flow to guarantee safety for drivers and pedestrians.
- Maintained a strong safety record across multiple sites.
- Set up and removed signage for traffic control in construction zones.
- Assisted in training new staff on safety protocols and traffic management procedures.
- Reported hazards or issues to supervisors for prompt resolution.
- Provided clear instructions to motorists during high-traffic situations.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Directed pedestrians across busy streets and around construction sites.
Used Car Sales Representative
Blood Hyundai
Geelong, VIC
05.2024 - 06.2024
- Assisted customers in selecting suitable used vehicles based on their needs.
- Conducted vehicle inspections to ensure quality and reliability before sale.
- Demonstrated vehicle features and answered customer inquiries effectively.
- Negotiated sales terms and prices to facilitate successful transactions.
- Maintained accurate inventory records of used cars on the lot.
- Collaborated with finance team to process customer loan applications smoothly.
- Built rapport with clients to foster trust and encourage repeat business.
- Negotiated prices with customers to reach mutually beneficial agreements.
- Assisted customers in selecting suitable vehicles based on their individual needs.
- Inspected trade-in vehicles for condition before offering buyback deals.
- Managed the delivery process of vehicles sold to customers.
- Promoted special offers, discounts and other incentives to generate additional revenue.
- Greeted prospective customers in a friendly, professional manner.
- Responded promptly and courteously to customer inquiries via telephone or email.
- Prepared paperwork such as contracts and purchase orders for completed sales transactions.
Retail Sales Assistant
Footlocker
Geelong, VIC
11.2024 - 01.2025
- Assisted customers with product selection and recommendations.
- Maintained store appearance through effective merchandising and organization.
- Operated point-of-sale system for transactions and returns.
- Collaborated with team to ensure timely restocking of merchandise.
- Provided exceptional customer service to enhance shopping experience.
- Handled customer inquiries and resolved issues promptly.
- Participated in promotional events to drive store traffic and sales.
- Educated customers on product features and benefits effectively.
- Managed cash register operations using POS system and processed sales and returns.
- Operated the cash register, accepted payment, and issued receipts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Resolved customer complaints in a professional manner.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Sales Assistant
Grunt Nutrition
Torquay, VIC
03.2023 - 03.2024
- Assisted customers in selecting nutrition products based on their needs.
- Managed inventory levels and restocked shelves regularly.
- Provided product knowledge to enhance customer experience and satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain a clean and organized store environment.
- Conducted product displays to highlight promotions and new arrivals.
- Responded to customer inquiries and resolved issues promptly.
- Participated in training sessions to improve product expertise and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Fostered relationships with customers to expand customer base and retain business.
- Replenished merchandise on shelves as needed throughout the day.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
Bartender
Calibre Workforce
Geelong, VIC
11.2025 - Current
- Prepared and served beverages to customers efficiently.
- Maintained cleanliness of the bar area and equipment.
- Assisted in inventory management and restocking supplies.
- Engaged with customers to provide excellent service.
- Collaborated with team members to ensure smooth operations.
- Followed safety and health regulations consistently in daily tasks.
- Handled cash transactions and processed payments accurately.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
Fresh Produce and Delicatessen Assistant
Woolworths
Torquay, VIC
11.2021 - 06.2023
- Assisted customers in selecting quality deli meats and cheeses.
- Prepared sandwiches and salads according to customer specifications.
- Maintained cleanliness and organization of the delicatessen area.
- Operated slicing equipment for meats and cheeses safely and efficiently.
- Managed inventory by restocking products and checking expiration dates.
- Provided exceptional customer service to enhance shopping experiences.
- Collaborated with team members to improve workflow and efficiency.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Performed daily opening and closing duties including setting up displays and cleaning counters.
- Greeted customers, answered questions and provided information on products.
- Trained new employees on proper food handling procedures and safety protocols.
- Adhered to all health codes related to food storage, preparation and presentation.
Crew Member
McDonalds
Torquay, VIC
04.2021 - 11.2021
- Provided exceptional customer service in a fast-paced restaurant environment.
- Operated kitchen equipment and prepared food items according to safety guidelines.
- Maintained cleanliness and organization of dining area and kitchen workspace.
- Collaborated with team members to ensure efficient order processing during peak hours.
- Assisted in training new crew members on operational standards and procedures.
- Restocked supplies and inventory to meet daily operational needs efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
Education
High School Diploma -
Surf Coast Secondary College
Torquay, VIC11-2022
Skills
- Complaint resolution
- Communication (verbal & written)
- Problem solving
- Time management
- Conflict resolution
- Customer engagement
- Policy & procedure compliance
- Research and information gathering
- IT system proficiency
- Attention to detail
- Caseload / workload management
- Administrative decision-making
- Evidence-based assessment
- Written correspondence
- Privacy & confidentiality
- Policy interpretation
- Record keeping
- Stakeholder engagement
Certification
Automatic Drivers License with own Vehicle (2022)
References
References available upon request.
Timeline
Bartender
Calibre Workforce
11.2025 - Current
Traffic Controller
GO TRAFFIC
06.2025 - Current
Retail Sales Assistant
Footlocker
11.2024 - 01.2025
Used Car Sales Representative
Blood Hyundai
05.2024 - 06.2024
Sales Assistant
Grunt Nutrition
03.2023 - 03.2024
Fresh Produce and Delicatessen Assistant
Woolworths
11.2021 - 06.2023
Crew Member
McDonalds
04.2021 - 11.2021
High School Diploma -
Surf Coast Secondary College