Zoe Fraser
Melbourne,VIC
Summary
I am a hard-working young person, with 3 years experience in the retail/customer service industry. I have recently started a new career in traffic and I am looking to continue that work with your company so I can work hard and develope and broaden my skills.
I learn new skills quickly and strive to do my best in every situation. When faced with challenges, I think clearly and practically to come up with solutions. I also enjoy setting goals to work toward. In my current role I have responsibilities that I always fulfil to a high standard and can work independently. My quick thinking, adequate work ethic and ability to adapt to change would make me a great fit for your team.
Overview
4
4
years of professional experience
Work History
Traffic Controller
Newco Infrastructure
Kilsyth, Vic
08.2024 - Current
- Communicate in the work place
- Apply risk management processes
- Control traffic with stop-slow bat
- Control traffic with portable traffic control devices and temporary traffic signs
- Implement traffic management plans
- Position, set up and program portable traffic control devices
Waitress, Bartender, Barista
Leonardo's Kitchen
Kinglake, VIC
02.2024 - 12.2024
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints in a professional manner.
- Developed positive relationships with customers through friendly interactions.
- Operated cash registers to process customer payments.
Wait Staff Member, Barista
Degani
Greensborough, VIC
09.2023 - 12.2023
- Operated cash registers to process customer payments.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints in a professional manner.
- Developed positive relationships with customers through friendly interactions.
Crew Trainer, Barista
McDonalds
Diamond Creek, VIC
04.2021 - 05.2023
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints in a professional manner.
- Developed positive relationships with customers through friendly interactions.
- Operated cash registers to process customer payments.
Education
TC2 And TMI2
CTG12-2024
Statement Of Attainment
Construction Training Group10-2024
TC1 And TMI1
CTG10-2024
White Card
05-2024
Victorian Certificate Of Education -
Diamond Valley College
Diamond Creek, VIC11-2023
Certificate III in Retail
Responsible Service of Alcohol (RSA)
Skills
- Excellent Customer Service
- Handling Complaints
- Team Collaboration
- Supply Restocking
- Complaint resolution
- Complex Problem-Solving
- Fast and Efficient
- Self motivated
- Hard-Working
Timeline
Traffic Controller
Newco Infrastructure
08.2024 - Current
Waitress, Bartender, Barista
Leonardo's Kitchen
02.2024 - 12.2024
Wait Staff Member, Barista
Degani
09.2023 - 12.2023
Crew Trainer, Barista
McDonalds
04.2021 - 05.2023
Victorian Certificate Of Education -
Diamond Valley College
Certificate III in Retail
Responsible Service of Alcohol (RSA)
TC2 And TMI2
Statement Of Attainment
TC1 And TMI1
White Card
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