Cody Lee-Wright
Swan Hill,Australia
Summary
Throughout my career, I have consistently prioritized the satisfaction of the company and customers. By focusing on their happiness and meeting their needs, I have made significant contributions to organizational success. Dedication to delivering exceptional customer service has led to positive outcomes and a track record of meaningful achievements. With a strong commitment to fostering positive interactions, I strive to create a harmonious environment where the company and its customers can thrive.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Bunnings
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handling of cash
- Operating of tils
- Opening/closing of shifts
- Product restock
Commercial Cleaner
Sun City Cleaning
09.2023 - 11.2023
- Duties included:
- - Cleaning of reception areas
- - Cleaning of medical facilities
- - Cleaning of board rooms and staff offices
- - Moping/vacuuming of all areas
- - Handling of hospital grade cleaning products
- - Restocking of chemicals
- - Cleaning of bathroom facilities
Customer Service Cashier
Metropolitan Service Station
01.2022 - 05.2022
- Duties included:
- - Customer service
- - Cooking with fryers/grill
- - Fuel tank checks
- - Fuel pump checks
- - Answering of calls/taking phone orders
- - Restocking selves/fridges
- - Counting tills
- - Computer skills/ fuel reports
- - Responsible for cleaning fuel pumps/ whole store
Education
Year 9 - General Schooling
Portland Secondary College
Portland, VIC09.2015
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Customer inquiries
- Refund handling
- Payment collection
- Merchandise restocking
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Customer assistance
- Honest and dependable
- Cleaning and sanitizing
- Cash handling and management
- Order taking
- Relationship building
- Basic mathematics
- Cash register systems
- Product restocking
- Cash register operations
- Customer transactions
- Training and mentoring
- Refunds and exchanges
- Till counting
- ID verification
- Retail operations
- Return and exchange processing
- Credits and refunds
Languages
English
Professional Working
Timeline
Customer Service Cashier
Bunnings
03.2024 - 08.2024
Commercial Cleaner
Sun City Cleaning
09.2023 - 11.2023
Customer Service Cashier
Metropolitan Service Station
01.2022 - 05.2022
Year 9 - General Schooling
Portland Secondary College
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