Cody Young
Coomera,Queensland
Summary
Organised, dependable and upbeat individual with in-depth experience in customer service and relationship building. Excelled in enhancing client loyalty through exceptional service and innovative social media engagement. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Beautician
Self-employeed
Coomera, QLD
01.2019 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all services provided.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed inventory control, ordering supplies as needed to maintain adequate stock levels.
- Used social media platforms to promote salon and services.
Social Media Assistant
Mr Bird Barbers
Oxenford, QLD
03.2020 - 01.2022
- Created engaging content to keep social media channels updated and on brand.
- Managed Facebook, Instagram and Twitter content to keep brand messages consistent.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Maintained company's online social presence and created branded communications for social media campaigns.
- Maintained an up-to-date content calendar to ensure a steady stream of fresh material for followers'' consumption.
- Met multiple deadlines using strong task prioritization skills.
Beautician
Gold Coast Lash Extensions
Hope Island, QLD
01.2016 - 01.2019
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Applied eyelash extensions to enhance clients' eyes and create impact.
- Attended beauty courses, classes and seminars to stay up-to-date on latest trends.
Education
High School Diploma -
Ormeau Woods State High School
Ormeau, QLD12.2018
Skills
- Appointment Scheduling
- Reception Management
- Sterilization requirements
- Customer Consultation
- Clear Communication
- Social skills
- Cleaning procedures
- Relationship Building
- Decision-Making
- Friendly Communication
Timeline
Social Media Assistant
Mr Bird Barbers
03.2020 - 01.2022
Beautician
Self-employeed
01.2019 - Current
Beautician
Gold Coast Lash Extensions
01.2016 - 01.2019
High School Diploma -
Ormeau Woods State High School