Colby Millar
Shepparton,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Bendigo & Adelaide Bank
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
Assistant Finance Manager
Thompson Motor Group
03.2023 - 08.2023
- Ensured timely completion of month-end closing procedures for accurate financial statements.
- Collaborated with cross-functional teams to optimize resource allocation, resulting in increased profitability.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Break In Employment
Travel
11.2022 - 03.2023
SME Insurance Broker
PSC Griffith Goodall Insurance Brokers
06.2022 - 11.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
Timberyard Worker
Mooroopna H Hardware
02.2022 - 06.2022
- See below
Customer Service Advisor
National Australia Bank
02.2020 - 02.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Collaborated with team members to achieve monthly targets and improve overall performance.
Timberyard Worker
Mooroopna H Hardware
03.2019 - 02.2020
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate II - Animal Care ACM20121
Swinburne University
Online09.2024
AFSL Tier 2 Accreditation - Banking Services
Kaplan
Online11.2023
Diploma - Financial Planning RG146
Monarch Institute
Online06.2022
Skills
- Branch operations
- Customer relations
- Attention to Detail
- Interpersonal Skills
- Calm Under Pressure
- Adaptable
- Customer Retention
- Time Management
Hobbies
Learning new skills, socialising, gym, MMA, reading, building computers, coding, video editing, and animals.
Timeline
Customer Service Officer
Bendigo & Adelaide Bank
09.2023 - Current
Assistant Finance Manager
Thompson Motor Group
03.2023 - 08.2023
Break In Employment
Travel
11.2022 - 03.2023
SME Insurance Broker
PSC Griffith Goodall Insurance Brokers
06.2022 - 11.2022
Timberyard Worker
Mooroopna H Hardware
02.2022 - 06.2022
Customer Service Advisor
National Australia Bank
02.2020 - 02.2022
Timberyard Worker
Mooroopna H Hardware
03.2019 - 02.2020
Certificate II - Animal Care ACM20121
Swinburne University
AFSL Tier 2 Accreditation - Banking Services
Kaplan
Diploma - Financial Planning RG146
Monarch Institute
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