Colin Greenwood
Perth
Summary
Dynamic professional with a proven track record in team leadership and technical problem-solving, notably at Merrywell, Crown Perth. Excelled in enhancing customer satisfaction and optimising operations. Skilled in hardware configuration and workplace safety, demonstrating a unique blend of technical and interpersonal skills. Achieved significant improvements in efficiency and service quality. Diligent with astrong history in managing and leading waitstaff teams. Successfully implemented training programs that improved service quality and team efficiency. Demonstrated expertise in team coordination and conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitstaff
Merrywell, Crown Perth
03.2023 - 01.2024
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimised table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Hardware Technician
Wembley Tax Shop Ltd
03.2022 - 06.2022
- Strategically implemented new computer projects and hardware installations to build cryptocurrency mining rigs.
- Designed computer hardware components and peripheral devices.
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Fast Food Restaurant Area Leader
McDonald's Jolimont
11.2019 - 01.2022
- Led a team in food preparation, kitchen operations, and maintaining high hygiene standards.
- Trained new staff on food safety, cooking, and customer service.
- Managed high-volume orders, working under pressure while ensuring quality and speed.
- Took customer orders via Drive-Thru and Front Counter, handling transactions and service.
- Delegated tasks effectively to maintain efficient workflow and team coordination.
Administration
CashPoint Ltd
12.2017 - 10.2018
- Assisted in updating software configurations on 3,000+ routers inside ATMs.
- Trained and worked with a team of three to efficiently complete tasks on schedule.
- Applied problem-solving and attention to detail while working with technical systems.
Education
High School Diploma -
Churchlands Senior High School
Churchlands2020
Skills
- Meeting facilitation
- Team morale boosting
- Reservation management
- Workplace safety
Accomplishments
- Certificate Of Academic Excellence - Churchlands Senior Highschool
Certification
- Responsible Service of Alcohol (RSA) - Australian Hotels Associates | 2023
- Certificate III in Hospitality -Churchlands Senior High School | 2020
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Waitstaff
Merrywell, Crown Perth
03.2023 - 01.2024
Hardware Technician
Wembley Tax Shop Ltd
03.2022 - 06.2022
Fast Food Restaurant Area Leader
McDonald's Jolimont
11.2019 - 01.2022
Administration
CashPoint Ltd
12.2017 - 10.2018
- Responsible Service of Alcohol (RSA) - Australian Hotels Associates | 2023
- Certificate III in Hospitality -Churchlands Senior High School | 2020
High School Diploma -
Churchlands Senior High School
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