Colin Kwon
Chippendale,NSW
Summary
Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Has outstanding attention to detail and excellent organisation skill.
Overview
3
3
years of professional experience
Work History
All Rounder/Front of House Staff Member
Tenacious Bakehouse
01.2024 - Current
- Serving exceptional coffee with standard coffee arts, whilst interacting with customers in a good conversation.
- Steam and froth milk for diverse beverages such as black sesame latte or matcha latte.
- Interacting with customers to keep them company whilst preparing their orders.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Presenting all pastries accordingly during opening shifts, and cleaning all the wastes during closing shifts.
- Providing exceptional service and creating a welcoming atmosphere for guests.
Back Area Crew Member
McDonald's
07.2022 - 12.2022
- Managed the drive-thru area during peak hours, maintaining an average wait time of under 3 minutes and processing up to 120 orders per hour with accuracy.
- Organised and closed the back area efficiently, completing tasks such as cleaning grills, sweeping floors, and restocking inventory within 1 hour of closing time.
- Supported streamlined workflows by efficiently transitioning between tasks as needed throughout shifts without compromising service quality or timeliness of orders completion.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Back Area Crew Member
McDonald's
05.2022 - 07.2022
- Adapting to a fast paced environment that is smaller in size, with more than 90 orders per hour coming through processed whilst understaffed.
- Managed store opening shifts including testing and maintaining food processing machines and processing units to ensure a smooth and seamless production line.
- Strictly adhered to company policies and procedures regarding food preparation processes, consistently delivering on quality standards and customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
Barista
McDonald's
08.2021 - 12.2022
- Conducted and managed the barista production line, ensuring coffee and frothing machines were working properly to ensure a seamless production line of beverages.
- Interacting with customers in order to create a welcoming environment, despite the fast paced nature of the role.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Promoted additional items with beverages, increasing store sales.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Arts - Contemporary Music Practice
University of Sydney
Sydney, NSW08.2027
Skills
- Passionate about interacting with customers
- Ability to work fast and effectively in a team setting
- Strong work ethic and strong team player
Music
Passionate about music production, currently studying at the University of Sydney.
Timeline
All Rounder/Front of House Staff Member
Tenacious Bakehouse
01.2024 - Current
Back Area Crew Member
McDonald's
07.2022 - 12.2022
Back Area Crew Member
McDonald's
05.2022 - 07.2022
Barista
McDonald's
08.2021 - 12.2022
Bachelor of Arts - Contemporary Music Practice
University of Sydney
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