THi TRUNG NGUYEN (NORA) PHAM
Adelaide,SA
Summary
As a dedicated and motivated third-year Business student at the University of South Australia, I have gained valuable insights and practical knowledge in various aspects of business management and operations. Over the past three years, I have honed my skills working as a Front of House (FOH) and Sales Assistant for my family business. This experience has equipped me with exceptional customer service abilities, sales expertise, and a solid understanding of day-to-day business functions. My hands-on approach and commitment to excellence make me a strong candidate for roles in business administration, sales, and customer service. My practical experience, coupled with my academic background, has prepared me to contribute effectively as an intern, where I am eager to learn and grow within a dynamic business environment.
Overview
2
2
years of professional experience
Work History
Front of House Staff Member
Crossover Vietnamese Restaurant
Torrensville, SA
02.2022 - Current
- Demonstrated excellent communication skills while interacting with customers.
- Provided exceptional customer service to ensure satisfaction.
- Resolved customer complaints promptly and professionally.
- Monitored dining room activity to ensure all guests had a positive experience.
- Handled cash register transactions for both dine-in and take-out orders.
Sales Assistant
Bich Thi Single-Member LLC
Cư'M'gar, Dak Lak
2022 - Current
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Managed cash register transactions accurately and efficiently.
- Provided regular updates to CEO regarding daily operations.
Education
Bachelor of Business (Information Strategy and Management) -
University of South Australia
Skills
- Organisation
- Critical Thinking
- Analyse customers' needs and provide suitable solutions
- Communication & Presentation
- Interact with customers with confidence and enthusiasm
- Team Collaboration
Accomplishments
J.P Morgan Chase Markets Virtual Experience Program Participant (2022) – (5 hour’s duration)
References
References available upon request.
Timeline
Front of House Staff Member
Crossover Vietnamese Restaurant
02.2022 - Current
Sales Assistant
Bich Thi Single-Member LLC
2022 - Current
Bachelor of Business (Information Strategy and Management) -
University of South Australia
Similar Profiles
Alex NguyenAlex Nguyen
KFC Staff, Employee at Vietnamese Restaurant at KFC Restaurant and Vietnamese RestaurantKFC Staff, Employee at Vietnamese Restaurant at KFC Restaurant and Vietnamese Restaurant
JAMES NSIAH NII KONNEYJAMES NSIAH NII KONNEY
Senior Restaurant Manager at Crossover Bar & RestaurantSenior Restaurant Manager at Crossover Bar & Restaurant
Lyanna NguyenLyanna Nguyen
Wait Staff Member at Coriander Vietnamese RestaurantWait Staff Member at Coriander Vietnamese Restaurant
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA