Colleen Ekstrom
Pacific Haven,QLD
Summary
Dedicated receptionist with extensive experience in customer and client relations. Skilled in training new staff, data entry, and scheduling, fostering a welcoming environment that enhances service quality and operational efficiency.
Overview
40
40
years of professional experience
Work History
Receptionist
Bribie Island Bowls Club
Bongaree, QLD
01.2014 - 09.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Trained new reception staff on procedures, enhancing team efficiency and service quality standards.
- Maintained organized reception area, enhancing overall office efficiency.
- Scheduled appointments and coordinated meetings for staff members.
- Managed multi-line phone system, directing calls to appropriate departments and handling inquiries promptly.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Retail Worker
Faeries in My Garden
Shorncliffe, QLD
01.2012 - 01.2014
- Enhanced customer experience by providing product knowledge and personalized service.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Trained and mentored new employees in sales techniques and store operations.
- Developed promotional displays to increase product visibility and sales engagement.
Hospitality Worker
Royal Mail Hotel
Tewantin, QLD
03.2010 - 12.2012
- Provided exceptional customer service, ensuring guest satisfaction through attentive assistance and problem resolution.
- Maintained cleanliness and organization in dining areas, adhering to health and safety standards.
- Assisted kitchen staff during peak service hours, enhancing workflow efficiency and team collaboration.
- Trained new employees on operational procedures, fostering a supportive learning environment.
- Led a team of hospitality workers, coordinating daily operations to achieve smooth service execution.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Business Owner
Totally Patchwork
Palmwoods, QLD
03.2006 - 02.2010
- Developed and implemented operational strategies to enhance business efficiency.
- Managed inventory systems to ensure optimal stock levels and reduce waste.
- Streamlined customer service processes, improving client satisfaction rates.
- Conducted market research to identify trends and inform product offerings.
- Oversaw financial planning and budgeting, ensuring profitability targets were met.
- Trained and mentored staff, fostering a collaborative team environment.
- Established partnerships with vendors to enhance supply chain reliability.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
Delivery Driver
Dx Transport
West End, QLD
12.2002 - 03.2006
- Operated delivery routes efficiently, ensuring timely arrival at destinations.
- Maintained vehicle cleanliness and functionality to enhance safety and reliability.
- Assisted in training new drivers on operational best practices and route navigation.
- Implemented strategies to optimize fuel consumption, reducing operational costs.
- Delivered packages efficiently, ensuring timely arrivals and high customer satisfaction.
- Operated delivery vehicle safely, adhering to all traffic regulations and safety protocols.
Cashier Supervisor
Treasury Casino and Hotel
Brisbane, QLD
09.1995 - 12.2002
- Supervised cash handling procedures to ensure compliance with regulatory standards.
- Trained and mentored cashiers on customer service excellence and operational efficiency.
- Monitored daily transactions to identify discrepancies and implement corrective actions.
- Streamlined cash register operations, enhancing speed and accuracy of financial exchanges.
- Developed schedules for cashier staff, optimizing coverage during peak service hours.
- Fostered a collaborative team environment, promoting cohesion among staff members.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Cashier Assistant
Jupiters Casino
Broadbeach, QLD
01.1989 - 09.1995
- Assisted customers with transactions and inquiries, enhancing overall service experience.
- Processed cash and card payments efficiently, ensuring accurate financial handling.
- Maintained clean and organized checkout area to promote a welcoming environment.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new staff on point-of-sale systems and customer service best practices.
Supermarket Worker
Coles Supermarket
Springwood QLD
01.1986 - 12.1988
- Operated cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted customers with product inquiries, enhancing shopping experience and building loyalty.
- Stocked shelves consistently, maintaining optimal product availability and organization.
- Managed inventory levels, contributing to reduced waste and improved stock rotation.
Education
Certificate IV - Child, Youth And Family Intervention
Skills Training College
Maroochydore, QLD12-2026
Diploma - Hospitality Management
Club Training Aust CTA
Northgate, QLD07-2025
No Degree - High School
Woodridge High School
Woodridge, QLD12-1986
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Scheduling
- Data inputting
- Office administration
- Document management
- Multi-line telephone operation
- Performance improvement
Timeline
Receptionist
Bribie Island Bowls Club
01.2014 - 09.2025
Retail Worker
Faeries in My Garden
01.2012 - 01.2014
Hospitality Worker
Royal Mail Hotel
03.2010 - 12.2012
Business Owner
Totally Patchwork
03.2006 - 02.2010
Delivery Driver
Dx Transport
12.2002 - 03.2006
Cashier Supervisor
Treasury Casino and Hotel
09.1995 - 12.2002
Cashier Assistant
Jupiters Casino
01.1989 - 09.1995
Supermarket Worker
Coles Supermarket
01.1986 - 12.1988
Certificate IV - Child, Youth And Family Intervention
Skills Training College
Diploma - Hospitality Management
Club Training Aust CTA
No Degree - High School
Woodridge High School