Colleen Melissa Morrison
Portarlington,Australia
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. A results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
Work History
Maternal and Child Health and Early Parenting
Department of Health -Community and Public Health Division
, Victoria
04.2016 - Current
- Listen and respond to the immediate concerns of callers on the 24-hour Victorian Maternal and Child Health Line.
- Using evidence-based practices, I provided quality guidance, information, support, and counseling to Victorian families.
Casual Midwife
Barwon Health
, Victoria
02.2011 - Current
- Working in the Special Care Nursery and Post-Natal.
- Collaborated with community health programs to increase knowledge of available birthing methods and educate families.
- Supported new parents in all aspects of early parenting of premature and unwell neonates.
- Educated patients about resources available in the community related to parenting skills.
- Recorded examination findings, health histories, and significant observations in the patient's chart.
- Maintained accurate medical records according to established protocols.
- Enhanced newborn outcomes and promoted bonding by teaching new mothers how to breastfeed and care for infants.
- Performed routine newborn assessments immediately following delivery to assess overall health status.
- Collaborated with multidisciplinary team members to ensure optimal patient care outcomes.
ANUM
Barwon Early Parenting Centre
, VIC
01.2024 - 11.2024
- Monitored staffing levels to meet patient needs while maintaining fiscal responsibility.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Facilitated interdisciplinary collaboration among departments within the hospital setting.
- Maintained current knowledge of evidence-based practice guidelines related to nursing care delivery.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Maternal and Child Health Nurse
City of Melbourne Universal Service
Melbourne , Victoria
01.2018 - 01.2024
- Maternal and Child Health Service – a universal health service for children from birth to school age and their families, focusing on the promotion of health and development, prevention, early detection of, and intervention for physical, emotional, and social factors affecting young children and their families. Within the Program Standards 2009.
IV Project Officer
Barwon Health
Geelong, Victoria
01.2015 - 07.2015
- Developed and implemented a new IV policy across the organization of 5,000 employees
- Co-ordinated the implementation and education of new IV equipment and competency practices of all staff members inserting IV Cannula reducing serious bacterial infections (SBIs) related to IVDs (intra-venous devices)
- Contributed towards process improvement initiatives by providing suggestions on how existing processes could be improved upon.
- Advised on resource needs based on scope of work defined in the project plan.
- Managed team scope, schedule and assignments for duration of project.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Produced thorough, accurate and timely reports of project activities.
- Played instrumental role in adjusting deliverables to address changes in requirements.
Casual and Temporary Contracts
Barwon Health
01.2011 - 01.2014
- In Special Care Nursery, Women’s and Children’s Unit
- Casual Maternal and Child Health Nurse working in the City of Greater Geelong and Wyndham Municipalities
Medical Undergraduate General Practice Coordinator
Deakin University
01.2011 - 12.2011
Casual Midwife
SJOG
01.2011 - 12.2011
- Women’s Health Unit
Code Grey Project Officer
Barwon Health
01.2010 - 12.2010
- Responsible for implementing Code Grey and reviewing Emergency Codes across the organisation
Medical Education Officer
Barwon Health
01.2007 - 12.2010
Associate Nurse Unit Manager
Barwon Health
01.2004 - 12.2007
- Post Natal Ward
Associate Nurse Unit Manager
The Northern Hospital
01.1998 - 12.2003
- Special Care Nursery
- Ante-natal Education Officer
- Lactation Consultant
- Beyond Blue Post Natal Depression Research Assistant
Midwifery and Critical Care Units
Medistaff Nursing Agency
01.1997 - 12.1998
Critical Care Unit
Raigmore Hospital
Inverness, Scotland
01.1996 - 12.1996
Education
Graduate Diploma - Child Family & Community Health
La Trobe University
01.2012
Graduate Certificate - Hyperbaric Nursing
Alfred Hospital Melbourne
Prahran, VIC04-1997
Bachelor of Nursing -
RMIT
01.1995
Graduate Certificate - Midwifery
Northern Sydney Area Midwifery School
01.1994
Graduate Certificate - Critical Care
Goulbourn Valley Base Hospital
01.1991
Graduate Certificate - General Nursing
Wangaratta Base Hospital
01.1988
Skills
- Pediatric medication administration
- Child abuse identification
- Autism support
- Pediatric mental health
- Breastfeeding support
- Family education
- Well visit procedures
- Pediatric assessment
- Newborn care
- Child safety promotion
- Setting up referrals
- Allergy management
- Disability support
- Behavioral intervention
- Growth monitoring
- Vision screenings
Affiliations
- Australian Nursing & Midwifery Federation
- International Institute for Complementary therapies
Communityandvolunteerinvolvement
- 2023, Former the Voice to Parliament YES Campaign volunteer
- 2018-2023, Former Wellbeing and Social Support Officer for the Maternal and Child Health Line
- 2015, Former fundraising Committee Member Sacred Heart Rowing Club
Telephone
0411548979
Ahpraregistration
NMW0001027564, NMW0001027563
Other
- Current Victorian Drivers Licence
- Current Working With Children check
- Current Police check.
Professionalobjectives
The Improvement Project Officer position is responsible for managing and coordinating the Victorian Managed Insurance Authority (VMIA) funded Hospital Acquired Complication (HACs) – Harm Prevention pilot project at Barwon. The role includes scoping, developing the project plan, engaging and working collaboratively with internal and external stakeholders, understanding the targeted HACs and facilitating the required quality improvement activities to reduce the targeted HACs in the required timeframe.
References
Available on request
Timeline
ANUM
Barwon Early Parenting Centre
01.2024 - 11.2024
Maternal and Child Health Nurse
City of Melbourne Universal Service
01.2018 - 01.2024
Maternal and Child Health and Early Parenting
Department of Health -Community and Public Health Division
04.2016 - Current
IV Project Officer
Barwon Health
01.2015 - 07.2015
Casual Midwife
Barwon Health
02.2011 - Current
Casual and Temporary Contracts
Barwon Health
01.2011 - 01.2014
Medical Undergraduate General Practice Coordinator
Deakin University
01.2011 - 12.2011
Casual Midwife
SJOG
01.2011 - 12.2011
Code Grey Project Officer
Barwon Health
01.2010 - 12.2010
Medical Education Officer
Barwon Health
01.2007 - 12.2010
Associate Nurse Unit Manager
Barwon Health
01.2004 - 12.2007
Associate Nurse Unit Manager
The Northern Hospital
01.1998 - 12.2003
Midwifery and Critical Care Units
Medistaff Nursing Agency
01.1997 - 12.1998
Critical Care Unit
Raigmore Hospital
01.1996 - 12.1996
Graduate Diploma - Child Family & Community Health
La Trobe University
Graduate Certificate - Hyperbaric Nursing
Alfred Hospital Melbourne
Bachelor of Nursing -
RMIT
Graduate Certificate - Midwifery
Northern Sydney Area Midwifery School
Graduate Certificate - Critical Care
Goulbourn Valley Base Hospital
Graduate Certificate - General Nursing
Wangaratta Base Hospital
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