Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Colleen Schmidt

Coolum Beach

Summary

Friendly, Honest and Trustworthy Housekeeper with solid history of experience handling all types of cleaning. Proficient in maintaining a very high standard. Highly organized and strong customer satisfaction focus. Dedicated to creating comfortable, clean environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Domestic Cleaner

Self- Employed
10.2023 - Current
  • Improved client satisfaction by providing thorough and detail-oriented cleaning services.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.

Team Member

Bunnings Warehouse
10.2023 - 12.2023
  • Customer Service to achieve all KPI's and Objectives
  • Experience in POS
  • Register and Self- Checkout experience

Housekeeping Room Attendant

RACV Noosa Resort
11.2013 - 02.2023
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Housekeeping Room Attendant

Peppers Noosa Resort
03.2016 - 05.2017
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.

Housekeeping Room Attendant

Hyatt Regency Resort
07.2001 - 11.2013
  • Highly skilled in all aspects of cleaning in a 5 star resort
  • Employee of the year 2002
  • Employee of the 1st quarter 2005
  • Employee of the month 2009

2nd Assistant Manager

McDonald's Restaurant
08.1997 - 11.2000
  • Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Contributed to the growth of store revenue by implementing promotional strategies and upselling techniques.
  • Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Maintained visual merchandising standards to create an appealing shopping experience for customers.

Education

High School Diploma -

Nambour State High School
Nambour, QLD

Skills

  • Professional Appearance
  • Self-Motivation and Initiative
  • Organization and decluttering
  • Deep cleaning expertise
  • Customer Service
  • Chemical Handling
  • Teamwork
  • Very high attention to detail

Certification

Hospitality Operations Level Certificate 111

McDonalds Operations Diploma

RSA Certificate

Timeline

Domestic Cleaner

Self- Employed
10.2023 - Current

Team Member

Bunnings Warehouse
10.2023 - 12.2023

Housekeeping Room Attendant

Peppers Noosa Resort
03.2016 - 05.2017

Housekeeping Room Attendant

RACV Noosa Resort
11.2013 - 02.2023

Housekeeping Room Attendant

Hyatt Regency Resort
07.2001 - 11.2013

2nd Assistant Manager

McDonald's Restaurant
08.1997 - 11.2000

High School Diploma -

Nambour State High School

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Colleen Schmidt