COLLETTE IORFINO
Melbourne
Summary
High-performing Remote Sales Consultant with extensive experience in phone-based sales, account management, and customer service. Proven ability to convert warm inbound leads into booked consultations and sales outcomes through trust-based conversations, empathy, and confident objection handling. Highly accountable, self-motivated, and experienced working successfully in fully remote, performance-driven environments.
Overview
7
7
years of professional experience
Work History
Senior Sales & Senior Account Management
Income Direct
Melbourne
12.2023 - Current
- Manage warm inbound and referred client enquiries through phone-based sales conversations
- Build strong client relationships by understanding needs and addressing concerns
- Drive client acquisition, retention, and revenue growth through consultative selling
- Confidently handle objections and guide clients through decision-making
- Oversee the sales process from initial enquiry through to close
- Maintain accurate records across multiple CRM platforms
- Monitor pipeline activity and work toward individual performance targets
- Operate with strong accountability, ownership, and self-motivation in a target-driven environment
- Reporting directly to the Executive Chairman
Fleet Corporate Sales Executive
Fleet Partners
Richmond
01.2023 - 12.2023
- Converted warm inbound and referral-based leads into sales outcomes
- Achieved approximately 35% conversion rate across inbound opportunities
- Lodged and managed corporate finance applications
- Advised clients on cost-effective fleet acquisition strategies
- Maintained long-term client relationships resulting in repeat business and referrals
Aftersales Executive Manager
Mercedes-Benz Melbourne & Airport
01.2021 - 11.2022
- Managed high-volume inbound customer sales and service enquiries
- Handled objections and guided customers through purchasing decisions
- Led and supported teams across multiple locations, both in-store and remotely
- Implemented customer service and sales performance improvement strategies
- Delivered consistent, high-quality customer experiences
Business Manager / Aftermarket Manager
Nissan & Subaru
Melbourne
03.2019 - 10.2020
- Provided finance and insurance solutions through consultative selling
- Managed end-to-end sales processes for business and personal lending
- Built and maintained strong client relationships
- Supported revenue growth through pipeline and performance management
Education
Certificate IV in Finance & Mortgage Broking - Banking And Finance
REAA Academy
Brisbane, Qld 09.2024 - 11.2024
Diploma of Finance and Mortgage Broking -
REAA Academy
09.2024 - 11.2024
Diploma of Business Management -
Victoria University
Skills
- Warm Inbound Phone Sales
- Appointment Setting
- Objection Handling & Closing
- Customer Relationship Management (CRM)
- Sales Pipeline Management
- Client Retention
- High-Trust Customer Conversations
- KPI & Target Achievement
- Fully Remote Work Capability
- Microsoft Office (365)
References
Available upon request
Timeline
Certificate IV in Finance & Mortgage Broking - Banking And Finance
REAA Academy
09.2024 - 11.2024
Diploma of Finance and Mortgage Broking -
REAA Academy
09.2024 - 11.2024
Senior Sales & Senior Account Management
Income Direct
12.2023 - Current
Fleet Corporate Sales Executive
Fleet Partners
01.2023 - 12.2023
Aftersales Executive Manager
Mercedes-Benz Melbourne & Airport
01.2021 - 11.2022
Business Manager / Aftermarket Manager
Nissan & Subaru
03.2019 - 10.2020
Diploma of Business Management -
Victoria University