Connie Demicoli
Diggers Rest
Summary
Dynamic professional with extensive expertise in housing and crisis management, specializing in Victorian Housing register applications and VCAT assistance. Exceptional analytical skills and a methodical approach to problem-solving ensure effective resolution of complex issues. Proven track record of delivering timely and precise results, particularly in cases involving incarcerated clients, highlights a commitment to excellence and client advocacy. Dedicated to leveraging experience to drive positive outcomes in challenging situations.
Overview
9
9
years of professional experience
Work History
Initial Assessor and Planner (Barwon Prisons)
The Salvation Army
04.2022 - Current
- Evaluated incarcerated clients' needs and service eligibility through comprehensive housing assessments.
- Collaborated with prison staff and social workers to develop customized support plans for clients.
- Facilitated presentations and leaving prison sessions to educate clients on available housing resources and programs post-release.
- Provided support during challenging transitions, ensuring client comfort and understanding.
- Maintained accurate records of housing assessment activities, including participant data and notes.
- Analyzed assessment data to create individualized service plans based on unique client requirements.
- Ensured compliance with laws, regulations, and ethical standards throughout assessment processes.
- Track record of maintaining and sustaining client housing.
- Promoted continuous improvement by sharing insights on assessment trends and best practices.
- Advocate and assist with VCAT matters, terminations, and emergency accommodation.
- Provide government funding for clients to sustain properties.
- Source and assist with long-term and sustainable housing.
Diploma in Counselling
Churchill Education
10.2016 - 10.2018
- Provide individualized support.
- Provide loss and grief support.
- Recognize and respond to crisis situations.
- Establish and confirm the counseling relationship.
- Facilitate the counseling relationship and process.
- Research and apply personality and development theories.
- Apply learning theories in counseling.
- Select and use counseling therapies.
- Support counseling clients in decision-making processes.
- Develop, facilitate, and review all aspects of case management.
- Recognize and respond appropriately to domestic and family violence.
- Work with diverse people.
- Promote Aboriginal and or Torres Straight Islander culture safety.
- Manage and promote diversity.
- Work legally and ethically.
- Reflect on and improve your own professional practice.
- Apply specialist and interpersonal counseling skills.
- Provided excellent service and attention to clients when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Education
Diploma in Community Services - Family And Community Services
Churchill Eduction
01-2021
Diploma - Counselling
Churchill Education
01-2019
Skills
- Advanced interview techniques
- Client rapport building
- Housing needs assessment
- Property management
- Timely requirement fulfillment
- Data analysis
- Service planning
- Appointment scheduling
- Urgent housing need triage
- Compliance standards
- Electronic record-keeping
- Relationship management
- Database management
- Records maintenance
- Assertiveness
- Structural assessment
- Analytical reasoning
Affiliations
- Researching and collecting antiques
- Cycling and outdoor activities
- Gardening and home decorating
Education and Training
other
Personal Information
Timeline
Initial Assessor and Planner (Barwon Prisons)
The Salvation Army
04.2022 - Current
Diploma in Counselling
Churchill Education
10.2016 - 10.2018
Diploma in Community Services - Family And Community Services
Churchill Eduction
Diploma - Counselling
Churchill Education