Summary
Overview
Work History
Skills
Timeline
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Cooper Devereaux

Melbourne,VIC

Summary

I’m looking for part-time or casual work. I love working in a team and helping create positive experiences for customers and coworkers alike. I’m proficient in working in fast-paced environments and thrive on finding a flow state to multitask and work seamlessly with others. Having worked across different industries has given me a broad base of knowledge to draw from both professionally and when working with customer needs. I’m currently completing a Certificate IV in Accounting & Bookkeeping at RMIT and have consistent weekly availability from Thursday through to Sunday.

Overview

7
7
years of professional experience

Work History

Repair & Retail Assistant

Cobbleron
09.2023 - 05.2025
  • Provided tailored product recommendations based on individual customer needs, enhancing client satisfaction and driving repeat business.
  • Educated customers on proper care routines and product use, building trust and confidence for further enquiries and other available services.
  • Specialized in restorative shoe treatments and alterations, demonstrating a keen eye for detail and a comprehensive understanding of materials and techniques, all in service of consistently exceeding customer and client expectations.
  • Handled opening and closing procedures, point-of-sale transactions, cash balancing, and end-of-day reporting with accuracy and efficiency.

Service Desk Analyst

Telstra Health
03.2023 - 09.2023
  • Delivered prompt, empathetic technical support to a wide range of users from varying backgrounds and technical skillsets, developing strong communication skills.
  • Contributed to team goals by identifying recurring issues and proposing process improvements, supporting long-term performance targets and reducing support request volume.

Frontend Web Developer

Roadhouse Digital
10.2018 - 03.2023
  • Collaborated with clients to develop bespoke technological solutions tailored to their needs and the desired experiences of their customers or users.
  • Created tailored, high-touch customer experiences by understanding individual needs as well as demographic trends and delivering personalised product solutions.
  • Designed and built intuitive, responsive interfaces that encouraged return visits by prioritising ease of use, consistency, and accessibility.

Skills

  • Customer service
  • Sales and promotions
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS systems
  • Complex Problem-solving
  • Order processing
  • Inventory and stocking
  • Visual merchandising

Timeline

Repair & Retail Assistant

Cobbleron
09.2023 - 05.2025

Service Desk Analyst

Telstra Health
03.2023 - 09.2023

Frontend Web Developer

Roadhouse Digital
10.2018 - 03.2023

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Cooper Devereaux