Cooper Herz
Summary
Results-driven and dedicated Cafe and Bar Professional with a proven track record of success in the hospitality industry. With almost 6 years hands-on experience, I have developed a comprehensive skill set that encompasses every aspect of working in a successful cafe and bar operation. My passion for delivering exceptional customer experiences, coupled with my strong leadership abilities, has consistently contributed to increased customer satisfaction and revenue growth.
Overview
7
7
years of professional experience
Work History
Supervisor, F.O.H and Bartender
Olivers Corner
08.2023 - 01.2024
- Staff Management, Manage bookings and functions, Handling customer complaints
Counter Staff
9 Degrees Enoggera
06.2020 - 08.2023
- Equipment rental and retail sales, Safety and rules enforcement, General Barista responsibilities
Bartender and Gaming Attendant
Alexandra Headland Surf Life Saving Club
09.2018 - 06.2020
- Training and mentoring, Event and special occasion management, Barista training completed
Bartender
The Newmarket Hotel
01.2017 - 08.2018
- Mixology, Communication, General customer service, TAB and Keno expertise
Education
Bachelor of Engineering - Mechatronics
Queensland University of Technology
Brisbane, QLD12.2026
High School Diploma -
St. Andrews Anglican College
Peregian Springs11.2015
Skills
- Staff Management
- Delegation Skills
- Customer Service
- Conflict Resolution
- Leadership Abilities
- Time Management
- Organizational Skills
- Problem Solving
- Cash handling
- Customer engagement
- Bartending expertise
References
- Adam Callagari, Manager, Sunshine Coast Cleans, +61 401 933 128
- Shannon Roberts, Counter Staff Manager, 9 Degrees Enoggera, +61 437 720 258
- Nick Windred, Duty Manager, Alex Headlands SLSC, +61 449 127 100
- Brendon Theobold, Owner, Olivers Corner, +61 418 172 514
Timeline
Supervisor, F.O.H and Bartender
Olivers Corner
08.2023 - 01.2024
Counter Staff
9 Degrees Enoggera
06.2020 - 08.2023
Bartender and Gaming Attendant
Alexandra Headland Surf Life Saving Club
09.2018 - 06.2020
Bartender
The Newmarket Hotel
01.2017 - 08.2018
Bachelor of Engineering - Mechatronics
Queensland University of Technology
High School Diploma -
St. Andrews Anglican College
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