Cooper Weir
Spotswood,VIC
Summary
Team Leader with proven expertise in staff management and customer satisfaction honed at KFC Deer Park. Excelled in recruiting and strategic planning, boosting team performance and streamlining operations. Skilled in verbal communication and conflict resolution, achieving significant improvements in customer service metrics. Passionate about driving sales and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager
KFC Deer Park
Burnside, VIC
12.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analysed data from surveys or feedback forms to identify opportunities for improvement.
Shift Supervisor
Wallan Outbound
03.2022 - Current
- Executed open and close procedures efficiently.
- Developed strategies for optimizing team performance.
- Ensured compliance with food safety standards.
- Efficiently managed multiple tasks within specified deadlines.
- Achieved optimal KPI performance.
- Driving Youth Foundation fundraising efforts.
- Guided new employees through initial learning processes.
- Monitored progress of ongoing responsibilities
Assistant Manager
KFC Wollert
01.2023 - 12.2023
- Overseeing overall profit management.
- Implemented efficient product control.
- Managed and mentored team members.
- Enhancing store performance metrics.
- Reduced operational expenses.
- Designed and implemented employee training programs.
Customer Service Team Member
KFC
02.2019 - 03.2022
- Cash Handling.
- Delivered exceptional customer service.
- Received and processed customer orders.
- Ensured accuracy and efficiency in packing tasks.
- Enhanced overall customer satisfaction.
- Conducted store cleaning and maintenance procedures.
- Trained new team members.
Education
Senior VCAL -
Broadford Secondary College
01.2021
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Verbal and written communication
- Policy enforcement
- Multitasking and organization
- Team leadership
- Task delegation
- Customer service and satisfaction
- Strategic planning
- Conflict resolution
- Sales reporting
- Business administration
- Staff management
- Staff development
- Retail operations
Attributes
- Good communication skills especially with customers and staff members.
- Active listening skills
- The ability to stay focused and calm in a stressful environment
- Enthusiastic with a high degree of motivation.
- Always being committed to a task
Affiliations
- Automotive around the world
- AFL
- Travelling to other parts of the world
- Spending time with friends and family
Accomplishments
- KFC Board Of Review Cerficiation
- People Culture Council Representative
- Assisted in Multiple Store Locations
Professionalreferences
- Jordan Naiker 0416 440 069 Restaurant General Manager
- Rayhaan Khan 0449 551 064 Assistant Restaurant Manager
Timeline
Assistant Manager
KFC Deer Park
12.2023 - Current
Assistant Manager
KFC Wollert
01.2023 - 12.2023
Shift Supervisor
Wallan Outbound
03.2022 - Current
Customer Service Team Member
KFC
02.2019 - 03.2022
Senior VCAL -
Broadford Secondary College
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