Cora Ling
Cairns,Australia
Summary
Proactive information technology professional with 9+ years of product management experience. Effective in driving the product development lifecycle from concept to delivery. Experienced in developing and implementing mobile and web services products, with a strong understanding of e-commerce business and marketing. Transitioned from digital product management to customer service and hospitality, quickly promoted to Duty Manager within a year, showcasing my adaptability, leadership, and strong interpersonal skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Reservation Duty Manager
Sunlover Reef Cruises
Cairns, Australia
08.2022 - Current
- Promoted from Reservations Consultant to Duty Manager within 1 year.
- Delegated tasks appropriately among team members according to individual skill sets.
- Managed the implementation of policies and procedures.
Scuba Diving Instructor
Sunlover Reef Cruises
Cairns, Australia
10.2018 - 07.2022
- Collaborated with boat captains and diving staff to coordinate diving operations.
- Supervised dives to ensure participant safety.
Restaurant Manager
Cizzling
Cairns, Australia
02.2021 - 01.2022
- Developed and managed sales-focused business plans for increased revenue.
- Implemented positive changes based on customer feedback
Scuba Diving Instructor
Cool Diving
, Hong Kong SAR
05.2018 - 09.2018
- Created a safe learning environment both in the classroom and in the water.
- Promoted students' confidence and progress through diligence and determination in challenging tasks.
Digital Product Manager, Digital Marketing and E-Commerce
Dream Cruises
, Hong Kong SAR
07.2016 - 04.2017
- Championed user experience and managed the ongoing development and optimization of digital products.
- Supervised website, e-commerce platform, and digital offering optimization.
- Applied customer-first strategy to product development and marketing materials.
EC Operations Specialist
Yahoo
, Hong Kong SAR
10.2015 - 07.2016
- Provided continuous support to Yahoo E-commerce team in their daily operations
- Developed and implemented strategies and plans to enhance product quality.
- Analyzed data to identify opportunities for business growth.
Senior Product Executive
OpenRice.com
, Hong Kong SAR
05.2012 - 09.2015
- Coordinated mobile application revamp projects in Hong Kong and Overseas
- Identified prospect needs and developed appropriate product responses.
- Managed complete lifecycle of new web and mobile products, overseeing their conceptualization, development, and launch.
- Promoted from Product Executive to Senior Product Executive in Feb 2014.
Assistant Business Analyst
OOCL
, Hong Kong SAR
03.2011 - 05.2012
- Oversaw the booking module of a proprietary enterprise software
- Delivered detailed analysis to outline the necessary requirements and suggest viable solutions for future business operations
- Reviewed system usability and created UI design guidelines
- Conducted comprehensive training programs for a diverse group of end users.
Interactive Services Supervisor (Web)
Hong Kong Jockey Club
, Hong Kong SAR
12.2008 - 03.2011
- Revamped and modernized the Club's mobile betting service and other interactive betting channels.
- Prepared business requirements documentation for IT implementations.
- Assisted in Online Betting Service (eWin) system enhancement, including adopting dual authentication and supporting user account migration
- Promoted from Interactive Services Assistant to Supervisor in Jun 2010.
Education
Advanced Diploma of Leadership and Management -
Australis Institute
01.2021
Diploma of Leadership and Management -
Australis Institute
01.2020
Diploma of Marketing and Communication -
Australis Institute
01.2019
Bachelor of Engineering (BEng) - Industrial Engineering and Logistics Management
The Hong Kong University of Science and Technology
01.2008
Skills
- Product Management
- Business Analysis
- Project Coordination
- Usability Testing
- Attention to Detail
- Team Supervision
Certification
- CS50P: CS50's Introduction to Programming with Python by HarvardX
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Reservation Duty Manager
Sunlover Reef Cruises
08.2022 - Current
Restaurant Manager
Cizzling
02.2021 - 01.2022
Scuba Diving Instructor
Sunlover Reef Cruises
10.2018 - 07.2022
Scuba Diving Instructor
Cool Diving
05.2018 - 09.2018
Digital Product Manager, Digital Marketing and E-Commerce
Dream Cruises
07.2016 - 04.2017
EC Operations Specialist
Yahoo
10.2015 - 07.2016
Senior Product Executive
OpenRice.com
05.2012 - 09.2015
Assistant Business Analyst
OOCL
03.2011 - 05.2012
Interactive Services Supervisor (Web)
Hong Kong Jockey Club
12.2008 - 03.2011
Advanced Diploma of Leadership and Management -
Australis Institute
Diploma of Leadership and Management -
Australis Institute
Diploma of Marketing and Communication -
Australis Institute
Bachelor of Engineering (BEng) - Industrial Engineering and Logistics Management
The Hong Kong University of Science and Technology
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