Gracie Xepapas
Hobart,Tas
Summary
Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Looking to find a new career in which I can provide my employer with loyalty, commitment and an excellent work ethic. In return, I am seeking a challenging and rewarding position in which I can expand on my current skills and develop to the benefit of your organisation.
Overview
4
4
years of professional experience
Work History
Higher Duty Sales Assistant
Ally Fashion
Hobart, Tas
10.2023 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Replenished merchandise on shelves as needed throughout the day.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Answered incoming telephone calls to provide store, products and services information.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Senior Sales Assistant
Banjos Bakery & Cafe
Lindisfarne, Tas
03.2023 - 07.2024
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided excellent customer service to clients in person and over the phone.
- Point of sale operations, Making coffees, Cash handling
Car Detailer
Glimmershine Detailing
Hobart, TAS
01.2021 - 06.2024
- Customer Service, General Car cleaning and Detailing, Stock Control
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Dried vehicles with microfiber towels after washing them.
- Polished chrome trim with a soft cloth or buffer.
- Shampooed carpets, floor mats and upholstery to clean stains and spills.
- Cleaned windows inside and out using glass cleaner solution.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Vacuumed vehicle interiors to remove loose dirt and debris.
Sales Manager
Banjo's Bakery & Cafe
Claremont, Tas
01.2023 - 03.2024
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Provided excellent customer service to clients in person and over the phone.
- Customer Service, Point of sale operations, Making coffees, Cash handling
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Accurately entering employee information into the computerized roster system.
- Providing support for other HR activities such as training programs, disciplinary actions.
Education
Clarence High School
Clarence12-2021
Skills
- Workforce Management
- Staff Training and Development
- Team Leadership
- Salesforce Management
- Business Planning
- Product Management
- Staff Management
- Budget Control
- Financial Records Oversight
- Visual Merchandising
- Processing payments
- Display building
- Complex Problem-Solving
- Cash Handling
- Sales expertise
- Cash Register Operation
- Stock management
- Opening and closing procedures
- Returns and exchanges
- Product Merchandising
- Retail Merchandising
- Payment Processing
- Customer Assistance
- Store Organization
- Product Knowledge
- Task Prioritization
- Merchandise Recommendations
- Team building
- Organizational Skills
- Decision-Making
- Friendly and Helpful
- Product and Service Sales
- Professionalism
- Customer Service
- Problem-Solving
- Honest and Dependable
- Adaptability
- Cash Drawer Management
- Problem-solving abilities
- Engaging with Diverse Customers
- Exceeding Customer Expectations
- Multitasking
- Goal-Driven
- Sales and Promotions
- Fitting room maintenance
- Hospitality and accommodation
- Staff Development
References
References available if need be.
Timeline
Higher Duty Sales Assistant
Ally Fashion
10.2023 - Current
Senior Sales Assistant
Banjos Bakery & Cafe
03.2023 - 07.2024
Sales Manager
Banjo's Bakery & Cafe
01.2023 - 03.2024
Car Detailer
Glimmershine Detailing
01.2021 - 06.2024
Clarence High School