Courtney Cvorak

Currently run a business from home and have done now for nearly 4 years, have loved growing my business and have loved looking after existing and new clients, however just needing a change.

My duties and responsibility;

- Greeting clients

- Exceptional customer service/ people skills

- Attention to detail with clients wants and needs

- Colouring & Cutting

- Running social media accounts

- Ordering stock

- Booking/scheduling in clients

- Use of POS including use of afterpay

Started my apprenticeship at S+S hair & beauty in 2015, completed my apprenticeship in the 2017. Started managing the Browns Plains store in the 2018.

• Gained proficiency in various hairdressing techniques, such as cutting, colouring, and styling, through hands-on training under experienced stylists.
• Mentored junior assistants, improving their skills and confidence in executing various hairdressing techniques.
• Accomplished multiple tasks within established timeframes for example dealing with 4-5 clients at a time as well as making sure all senior/junior staff members were organised.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Controlled costs to keep business operating within budget and increase profits.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

General admin duties -

• Managed day-to-day development issues.
• Photocopying, faxing
• Front of shop duties - greeting clients, answering phones, responding to emails, directing them in the right area
• Invoicing
• Dealing with sales