Summary
Work History
Education
Skills
Timeline
Generic

Corinna Evangeline Dewar

Bayswater,WA

Summary

Hardworking Information Officer with excellent verbal and written communication skills. Knowledgeable about writing releases, updating social media and coordinating campaigns. Ready to bring years' experience to a challenging new role. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Information Officer

PROBE
  • For the past two years working as a Information Officer with Probe XC, the skills acquired from the position are, self evaluations and professional prompt customer service, Occupational Health & Safety, as in working with other colleges as well as empathic listening and discerning requirements for the customer
  • Implementing strategic actions on processing claims and assistance with online procedures for multiple customer issues.

Information Officer

CENTRELINK
  • Extensive computer program applications of services provided within guidelines and resourceful initiatives by the information officer in completing enquiry tasks
  • The Information Officer's role was inbound phone enquires pertaining to Older Australians, New Parental Assistance, Hardship or Crisis payments, including online guidance on self claiming for income assistance, data entry and updates for the customer.

Information Call Centre Operator

LEGAL AID
  • At Legal Aid I was an Information Call Centre Operator assisting clients with general information and providing appointments to Legal Aid Lawyers
  • It was an absolute pleasure working in this environment with compassionate and knowledgeable colleagues with great company support and training.

Traffic Management

ALTUS
  • NSW Tafe
  • Construction Apply OHS risk management
  • Competent with Distinction 2016
  • Down to Earth Training & Assessing Civil Construction - Plant 2009.

Self Employment as Wall & Floor Tiler

iTile4U
  • West Coast College CERTIFICATE III
  • Building & Construction - Wall and Floor Tiling
  • 2004
  • National Institute of Training - Business 2008.

Education

PROBE

LEGAL AID

Construction Apply OHS risk management

ALTUS
01.2016

Business

National Institute of Training
01.2008

CERTIFICATE III - Building & Construction - Wall and Floor Tiling

West Coast College
01.2004

Skills

  • Occupational Health & Safety - internal and external customer interactions
  • Case initiative to processing claims and payments
  • Computer skills and applications used
  • Efficient customer service
  • Critical thinking for emergency actions regarding customer safety or violence and processing claims
  • Outbound and inbound phone etiquette and prompt service including security of customer information and privacy
  • Acknowledgement and utilizing legislative procedure and current laws
  • Empathetic listening and customer liaison
  • Interpersonal communication with staff
  • General resolutions and legal information on enquiries
  • Referring complex enquiries and bookings to lawyers
  • Outgoing, helpful and friendly communication skills
  • Occupational Health & Safety
  • Public Awareness & Safety
  • Exceptional Team Communication
  • Critical Analysis in Emergency
  • Exceptional Time Management
  • Friendly, Helpful Communication to Public
  • Friendly, Helpful Communication to Clients
  • Independent Contracting
  • Employment of Contractors
  • Time Management
  • Exceptional Critical Thinking & Problem Solving
  • Quantities & Cost Control
  • Attention to Detail
  • Design Concept & Application
  • 2D Project Sample
  • Material Analysis for Application
  • Quotation & Invoicing
  • Project Management

Timeline

Information Officer

PROBE

Information Officer

CENTRELINK

Information Call Centre Operator

LEGAL AID

Traffic Management

ALTUS

Self Employment as Wall & Floor Tiler

iTile4U

PROBE

LEGAL AID

Construction Apply OHS risk management

ALTUS

Business

National Institute of Training

CERTIFICATE III - Building & Construction - Wall and Floor Tiling

West Coast College

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Corinna Evangeline Dewar